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SirRookie
SirRookie
Inspiring
March 16, 2018
Question

Adobe AIR on MAcOS stopps installing, no error seen on

  • March 16, 2018
  • 2 replies
  • 1264 views

Hi!

One of my customers has a problem to install Adobe Air on his MAC. He downloaded Adobe Air installed Adobe Air

and during install no Error is seen but there is also no progress bar showing the process, after 5 sweconds its saif Adobe Air was installed successfully.

But it wasnt. In thje SYSTEM log i could see.

Installer[628]): Service exited with abnormal code: 5 Mar 15 21:03:32 Ferdinand com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x1000000b.Adobe AIR Installer[742]): Service exited with abnormal code: 5 Mar 16 15:57:15 Ferdinand com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x10000006.Adobe AIR Installer[658]): Service exited with abnormal code: 5 Mar 16 16:03:11 Ferdinand sudo[721]: ferdinandbramberger : TTY=ttys000 ; PWD=/Users/ferdinandbramberger ; USER=root ; COMMAND=/Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer -silent -eulaAccepted Mar 16 16:47:12 Ferdinand com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x10000009.Adobe AIR Installer[848]): Service exited with abnormal code: 6 Mar 16 16:48:27 Ferdinand com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x1000000a.Adobe AIR Installer[852]): Service exited with abnormal code: 5

i tried a lot of things but i cannot install Adobe Air.

Please help

This topic has been closed for replies.

2 replies

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
March 26, 2018

Hi,

Did you try opening Utilities and see Adobe Air installed there? Secondly what is the system date set on your machine?

Thanks!

    robertmaron
    robertmaron
    Participant
    April 3, 2018

    Have exactly same problem.

    High Sierra, Mac Mini.

    Installer window displays success, but there is no uninstaller in the Utilities Apps folder (but during the installation it appears there for a second or two, then vanishes).

    In the System.log:

    Apr  3 23:05:28 Robert-Marons-MacMini com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x1000001c.Adobe AIR Installer[59165]): Service exited with abnormal code: 5

    On the other hand, the command line installer displays:

    Robert-Marons-MacMini:Adobe AIR robmar$ ls

    Adobe AIR Installer.app

    Robert-Marons-MacMini:Adobe AIR robmar$ ./Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent -eulaAccepted

    Adobe AIR is currently not installed

    Installing version 29.0.0.112

    failed (consult log)

    Robert-Marons-MacMini:Adobe AIR robmar$ sudo ./Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent -eulaAccepted

    Password:

    Adobe AIR is currently not installed

    Installing version 29.0.0.112

    failed (consult log)

    Robert-Marons-MacMini:Adobe AIR robmar$

    Tried booting Rescue partition, reinstalling Mac OS, no changes to the above behaviour.

    Tried installing Mac OS X on the same machine within a Virtual Box machine, no problem with Adobe AIR installer there.

    Regards,

    Robert

    SirRookie
    SirRookieAuthor
    Inspiring
    April 5, 2018

    So you see.

    I pay 70 € for Adobe products and Support says, NO SUPPORT for free products which is ridicolous when you are developiong on a paid product and nobody helps when there is a problem.

    I t was promised by Adobe: Please go to Adobe Forum and place the Problem. there help will be given .

    So its now weeks that I dint get any Help. Customer is waiting he bought the product and cant install.

    ???

    SirRookie
    SirRookieAuthor
    Inspiring
    March 24, 2018

    I tried to phone ADOBE support. They dont help me

    they say Adobe air runtime is free software NO SUPPORT.

    User the Adobe Forums for that. So i See what this it. No answer from anybody to my problem.

    I pay 70 € per month and i am alone here at the forum.

    So thats the way Adobe is dealing with paying  customers.

    Sad to know.

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