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March 14, 2016
Question

Adobe Air uninstall/update failure on Windows 10 Home

  • March 14, 2016
  • 0 replies
  • 722 views

I have windows 10 Home and Adobe Air version 19.0.0.241 installed. I can neither update this software to latest version nor can I uninstall it. I get the following error

"Sorry, an error has occured - An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

My user-id is set up with administrator access, I have also tried this logged on as administrator with the same failure and error message.

Is there an app to completely remove adobe Air so I can restart a fresh installation ? Or is there a way of forcing an installation. I recently changed my login from a microsoft account to a normal account to get over Windows 10 networking issues - not sure if that could be part of the reason for the failure.

I have also tried reinstalling the version I have installed but it just says it is already installed and does not give me an option to repair.

Any help would be appreciated.

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