Adobe Air will not install

Forum|Forum|11 years ago
January 28, 2015
5 replies
8948 views

Adobe Air replies with and error message:

Sorry, and error has occurred while installing Adobe Air. Installation may not be allowed by your administrator. Please contact your administrator.

I have run as user and Administrator to no avail.

Most up to date version has been downloaded from Adobe.

Tried to delete any previous versions

No previous version of Adobe Air can be found on the computer.

I want to use an added program in Dreamweaver.

The add-on is XPOSE Gallery Image Manager

How can I install Adobe Air so I can use XPOSE Gallery Image Manager?

Installation

This topic has been closed for replies.

Correct answer ericd4029456

I finally found something that worked for me (Windows 10).

- After downloading the Adobe Air .exe file, go to its location (usually in your Downloads folder) and right click on it. Rather than clicking on "Run as Administrator" (which did not work for me), click on "Properties".

- Then go to the "Compatibility" tab.

- At the bottom of the Compatibility tab place a check beside "Run this program as an Administrator".

- Hit the "Apply" button and try running your Adobe Air install again.

Note: After doing this, I had to do the same steps for the program that I was initially trying to install that required Adobe Air as a pre-requisite.

ericd4029456Correct answer

Participating Frequently

I finally found something that worked for me (Windows 10).

- After downloading the Adobe Air .exe file, go to its location (usually in your Downloads folder) and right click on it. Rather than clicking on "Run as Administrator" (which did not work for me), click on "Properties".

- Then go to the "Compatibility" tab.

- At the bottom of the Compatibility tab place a check beside "Run this program as an Administrator".

- Hit the "Apply" button and try running your Adobe Air install again.

Note: After doing this, I had to do the same steps for the program that I was initially trying to install that required Adobe Air as a pre-requisite.

D

dickc43979184Author

Participating Frequently

My reply to Computer Technician:

G:\documents\Adobe\Adobe Air\AdobeAIRInstaller.exe-uninstaller

When clicked to open it only shows Adobe “Soundbooth Scores” folder

May need further on site assistance

D

dickc43979184Author

Participating Frequently

Computer Technician explored issue:

The Logitech Video driver (LVPrcSrv.exe) is known to cause issues with the installation of the runtime. If the application is loaded, end the process by selecting it from the Windows Task Manager.

here is another users findings, which with my knowledge of adobe products and their painful installs at times, this makes some sense:

Ok I figured out what the issue was, and I must admit I wish this were better documented. Anyway, here are the details I posted in a Windows 7 forum:

It seems that I needed to run the .exe file with the "-uninstall" parameter once before trying to install again. Even though I had uninstalled through Windows 7 uninstaller, Revo uninstaller, and Microsoft Installer Cleanup, as well as cleaning out the registry thoroughly, it seems it wasn't getting uninstalled.

So, for anyone else with the same problem, try this:

1) Make a shortcut of the Adobe AIR installer executable.
2) Right-click the executable, go to properties, click on the "shortcut" tab.
3) In the "Target" field, add "-uninstall" (minus quotes) to the end of the existing text.
4) Run the file, and Adobe AIR will truly be uninstalled this time.
5) Now run the original installer file to install the program.

check those two things and tell me how it works out