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Question

Adobe AIR will not install on Windows 7 sp1

Forum|Forum|14 years ago
August 14, 2011
2 replies
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A

Anonymous

Have a look through the pages of pages of requests for help on installing Adobe Air apps on Windows 7 machines. What you'll find is that Adobe has duped a lot of people into doing basic testing on a vehicle that it should have tested thoroughly itself before release. So you'll find lengthy, highly technical and apparently idiosyncratic install logs posted, and then every once in a while Chris Campbell, Adobe's rep, comes online and says something like "Ho Hum. It doesn't seem to work. What you need to do is stand on your head while drinking a gallon of gasoline and singing through your ears. Why don't you spend another 20 hours trying that?"

Amazing. Could you imagine a supposedly legitimate company jerking people like this 50 years ago?

Don't waste your time. Air doesn't work. Find an alternative to Adobe products instead.

I wonder how long this will stay posted before somebody removes it.

chris.campbell

Legend

IGiveUponAdobe wrote:
Have a look through the pages of pages of requests for help on installing Adobe Air apps on Windows 7 machines. What you'll find is that Adobe has duped a lot of people into doing basic testing on a vehicle that it should have tested thoroughly itself before release. So you'll find lengthy, highly technical and apparently idiosyncratic install logs posted, and then every once in a while Chris Campbell, Adobe's rep, comes online and says something like "Ho Hum. It doesn't seem to work. What you need to do is stand on your head while drinking a gallon of gasoline and singing through your ears. Why don't you spend another 20 hours trying that?"
Amazing. Could you imagine a supposedly legitimate company jerking people like this 50 years ago?
Don't waste your time. Air doesn't work. Find an alternative to Adobe products instead.
I wonder how long this will stay posted before somebody removes it.

Hello,

I understand the frustration, believe me, I really do. Unfortunately, while we do thoroughly test installers we do run into system specific issues from time to time. I do my best to help users, going out of my way to do desktop sharing sessions (at all times of the day and night to accomidate our global user base), creating repair scripts, etc. But you are correct, sometimes it does get technical and we do require the installer log to figure out what might be failing. I apologize if I wasn't able to solve your problem in the past, if you can point me to a post where I didn't follow through I'd be happy to re-read it and see if we can make progress.

I promise I won't remove your post, I just ask that you keep the responses polite and try not to get personal.

Thanks,

Chris

chris.campbell

Legend

Hi Glen,

Thank you for sending along these logs. I reviewed the last log, AIR 2.7.1, and it appears that the runtime installed successfully. Is there a particular AIR application that you are using that might be throwing this error? Something you're running at startup?

Sometimes it's difficult to tell what might or might not be an AIR application. If you'd like to get a list of app's that AIR believes are installed, go to your "Program and Features" control panel and start the uninstall process for "Adobe AIR" (don't complete it though.) You should get a dialog that looks similar to this:

Make note of the applications that are listed and click cancel. Next go to your Start menu and search for "msconfig". You'll see an entry for msconfig.exe, run that and the System Configuration utility will appear. Go to the Startup tab, then look through the items for ones that match with your AIR list. If you find a match, uncheck it and try restarting your system to see if that clears up the error. If it does, go back to the Program and Features control panel and uninstall the startup application that was causing the error. If you'd like to continue using it, contact the publisher and get a new installer.

Hope this helps,

Chris

G

glengrAuthor

Participant

Chris,

I tried your suggestion, but I could not get a list of AIR programs. I went to Programs and Features, right click-uninstall, opens another window that ask if I what to uninstall, as soon as I say Yes, it uninstalls. No where does it give an option to see the programs that depend on AIR.

Do you know if Dragon naturally speaking is an AIR application? I had trouble with that program since I switched to Windows 7 sp1.

Glen

chris.campbell

Legend

glengr wrote:
Chris,
I tried your suggestion, but I could not get a list of AIR programs. I went to Programs and Features, right click-uninstall, opens another window that ask if I what to uninstall, as soon as I say Yes, it uninstalls. No where does it give an option to see the programs that depend on AIR.
Do you know if Dragon naturally speaking is an AIR application? I had trouble with that program since I switched to Windows 7 sp1.
Glen

Hi Glen,

Dragon isn't an AIR app (at least not their main application.) Would you be interested in doing a desktop sharing session so I could take a look at your system? Please email me at ccampbel@adobe.com and we'll schedule a time.

Thanks,

Chris

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