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February 8, 2013
Question

Adobe AIR won't install Mac OS 10.8.2

  • February 8, 2013
  • 2 replies
  • 914 views

I'm trying to install Muse and/or a Dreamweaver Extension from a Creative Cloud account and it won't install because of a problem with AIR. I've tried installing AIR through the Muse dialogue and it crashes the installer. I've also tried to install AIR (version 3.5) directly from the Adobe site, downloading the installer separately from the Muse dialogue and recieve the below error message.  What is the problem? I keep deleting old versions of Muse and Air, restarting and it's still the same problem.

HELP!

-Thea

Process:         Adobe AIR Application Installer [365]

Path:            /var/folders/*/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer

Identifier:      com.adobe.air.ApplicationInstaller

Version:         3.5 (3.5.0.1060)

Code Type:       X86 (Native)

Parent Process:  Adobe AIR Installer [364]

User ID:         501

Date/Time:       2013-02-08 14:17:46.644 -0600

OS Version:      Mac OS X 10.8.2 (12C60)

Report Version:  10

Interval Since Last Report:          323825 sec

Crashes Since Last Report:           5

Per-App Interval Since Last Report:  502 sec

Per-App Crashes Since Last Report:   3

Anonymous UUID:                      92B40E88-BB9E-FAC0-F6EA-D49321982A1B

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

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2 replies

February 8, 2013

The problem is now happening on all the Adobe software manager applications: Extension Manager and Application Manager. Crash report below.

Interval Since Last Report:          326139 sec

Crashes Since Last Report:           9

Per-App Interval Since Last Report:  100 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID:                      92B40E88-BB9E-FAC0-F6EA-D49321982A1B

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:

--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/Adobe Extension Manager CS6

    __TEXT                 0000000000001000-0000000000327000 [ 3224K] r-x/rwx SM=COW  /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/Adobe Extension Manager CS6

Application Specific Information:

Performing @selector(terminate:) from sender NSMenuItem 0x153ffc0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.ExtensionManager              0x00022b0c -[mainApp applicationWillTerminate:] + 45

1   com.apple.Foundation                    0x90e93c52 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49

2   com.apple.CoreFoundation                0x96ecde01 ___CFXNotificationPost_block_invoke_0 + 257

3   com.apple.CoreFoundation                0x96e1943a _CFXNotificationPost + 2794

4   com.apple.Foundation                    0x90e7c788 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92

5   com.apple.Foundation                    0x90e8c527 -[NSNotificationCenter postNotificationName:object:] + 55

6   com.apple.AppKit                        0x98a64e19 -[NSApplication terminate:] + 2420

7   libobjc.A.dylib                         0x954fe5d3 -[NSObject performSelector:withObject:] + 70

8   com.apple.AppKit                        0x98927bd2 -[NSApplication sendAction:to:from:] + 436

9   com.apple.AppKit                        0x98a643dc -[NSMenuItem _corePerformAction] + 529

10  com.apple.AppKit                        0x98a6406b -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 163

11  com.apple.AppKit                        0x98a636f4 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79

12  com.apple.AppKit                        0x987442ba -[NSMenu performActionForItemAtIndex:] + 65

13  com.apple.AppKit                        0x9874426f -[NSMenu _internalPerformActionForItemAtIndex:] + 45

14  com.apple.AppKit                        0x9874423a -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106

15  com.apple.AppKit                        0x987440b9 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 162

16  com.apple.AppKit                        0x98a5c7ce NSSLMMenuEventHandler + 454

17  com.apple.HIToolbox                     0x9096bb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36

18  com.apple.HIToolbox                     0x907f3594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343

19  com.apple.HIToolbox                     0x907f2980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430

20  com.apple.HIToolbox                     0x90806855 SendEventToEventTarget + 88

21  com.apple.HIToolbox                     0x9096ba1a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498

22  com.apple.HIToolbox                     0x907e2b84 SendMenuCommandWithContextAndModifiers + 70

23  com.apple.HIToolbox                     0x907e2b31 SendMenuItemSelectedEvent + 268

24  com.apple.HIToolbox                     0x907e29b6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134

25  com.apple.HIToolbox                     0x909b802e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623

26  com.apple.HIToolbox                     0x907c3332 _HandleMenuSelection2 + 633

27  com.apple.HIToolbox                     0x907c30af _HandleMenuSelection + 53

28  com.apple.AppKit                        0x9891545a _NSHandleCarbonMenuEvent + 309

29  com.apple.AppKit                        0x9883c0df _DPSNextEvent + 2425

30  com.apple.AppKit                        0x9883b26c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119

31  com.apple.AppKit                        0x988316cc -[NSApplication run] + 855

32  com.apple.AppKit                        0x987d46f6 NSApplicationMain + 1053

33  com.adobe.ExtensionManager              0x00024b12 main + 1426

34  com.adobe.ExtensionManager              0x00022735 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib                  0x906f19ae kevent + 10

1   libdispatch.dylib                       0x986a8c71 _dispatch_mgr_invoke + 993

2   libdispatch.dylib                       0x986a87a9 _dispatch_mgr_thread + 53

February 21, 2013

I'm running Mac OS X 10.6.8

I just installed the latest Adobe Air on my iMac

A couple of days after installing it the Zinio Reader 4 ceased to work - opens to a blank screen and stalls.

Great, back to the old Zinio problems again, I'v had nothing but problems with Zinio over the last 2 years.