Participant

Question

Adobe AIR won't install - Windows 7 Ultimate x64

Forum|Forum|15 years ago
December 7, 2010
3 replies
8067 views

"Sorry, an error has occurred.

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

Well, I asked myself and verified that I am allowed to install any programs I wish to at will.

I even toyed with adding extra permissions for the .exe and shortcut [see below], to no avail.

I also checked your Adobe AIR installation troubleshooter section before posting. Unfortunately, none of the solutions 100% applied to my circumstances or OS, yet I tried a few anyway and had it confirmed by a Windows dialogue that I need not have bothered as it assured me that they weren't applicable in my case.

I found another thread like mine where somebody suggested creating a shortcut with an additional -uninstall parameter added to the .exe path. It didn't work.

I used Microsoft's Installation Cleanup Utility and that didn't work to "un-confuse" the installer either.

Do you have any more suggestions?

Adobe AIR came with the HTC Sync program for my phone, which appears to have dependencies on it where it won't completely work without it.

Thanks in advance for any input.

ps. I created a new thread because I couldn't find the "reply" button on a similarly unresolved thread regarding Adobe AIR installation issues on Windows 7.

Installation

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D

d3v14n7ch1ldAuthor

Participant

Sorry I didn't reply to this. I no longer have the HTC phone in question, so couldn't verify the regedit solution provided by artrose54. I hope it works for others. Cheers.

A

Anonymous

Hi everyone,

Here is the fix that worked for me,

You need to go to start run and type in regedit

now press ctrl+f for find and type in "adobe air" without the quotes then click find next

the first entry it finds is the one I deleted, it is a long number on left side of screen that is greyed just right click and delete it

I then rebooted the computer and ran adobe air installation

and it worked with out a problem

The adobe air log file really doesn't tell u anything but where it tried to find the setup.msi file

but it doesn't exist because of the registry entry that needs to be deleted which is what causes the error

If u r not sure of editing the registry then maybe you know someone that can help you

I hope this helps you out it worked for me

S

sandydoc

Participant

Dear artrose54, Thanks so much for your advice.

I am not sure which number to delete. None are greyed out. Is it the first number under "source list" which is HKEY_Classes_root\installer\products\000021091A0090400000000000F01FEC or is it the first number under products which is above patches and source list HKEYCLASSES_ROOT\Installer\Products\0000210930000000000000000F01FEC ?

From: artrose54 <forums@adobe.com>

To: Sandra Buchin <sandra_buch@yahoo.com>

Sent: Sunday, June 26, 2011 12:37 PM

Subject: Re: Adobe AIR won't install - Windows 7 Ultimate x64

Hi everyone,

Here is the fix that worked for me,

You need to go to start run and type in regedit

now press ctrl+f for find and type in "adobe air" without the quotes then click find next

the first entry it finds is the one I deleted, it is a long number on left side of screen that is greyed just right click and delete it

I then rebooted the computer and ran adobe air installation

and it worked with out a problem

The adobe air log file really doesn't tell u anything but where it tried to find the setup.msi file

but it doesn't exist because of the registry entry that needs to be deleted which is what causes the error

If u r not sure of editing the registry then maybe you know someone that can help you

I hope this helps you out it worked for me

chris.campbell

Legend

Hi,

Would you be willing to do a quick desktop sharing session so I could take a look at what might be going on? Please feel free to contact me at ccampbel@adobe.com

Thanks,

Chris

J

janstrojil

Participant

Did you work out a solution? Same problem here. Adobe AIR won't install on Win XP 32 bit or Win 7 64bit. Both Czech localization, both with administrator privileges. Could there be a problem with localization? I've had programs in the past fail install because the time/date format was different. Anyway, since HTC Sense seems to be requiring Adobe AIR, this is a real dissappointment for me. Any help will be appreciated.

chris.campbell

Legend

Hi Janstrojil,

Were you able to get AIR installed? If not, would you be willing to post your AIR installer log so I can take a look? There shouldn't be any localization issues, but the log might help us identify what's going on.

On Windows 7, you can find the log at:

C:\Users\username\AppData\Local\Adobe\AIR\logs\Install.log

You'll have to show hidden folders to view this location.

Thanks,

Chris

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