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Jonathon P
Participating Frequently
Dec 12, 2019 4:32 PM UTC
Question

Adobe Animate - Cannot install app to iPhone

I'm getting an error with AIR 32 and installing an app to iPhone.

 

"The device has encountered an unexpected error. Error connecting to your device!"

 

Provisioning file and certificates are all good ... no clue why this isnt working.  Anyone else seeing this problem ?

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2 replies

Vivid75
Known Participant
Jan 15, 2020 11:57 AM UTC

You can use the devices application in Xcode to install your app on the iPhone. If you need to debug the app, make sure you select the debugging option before you package the app and then do a remote debug using WiFi.

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Flipline
Flipline
Inspiring
Dec 12, 2019 7:33 PM UTC

This may be related to an issue with devices running iOS 13, Harman has been trying to solve this for AIR 33, you can follow their progress in their bug tracker here:

https://github.com/Gamua/Adobe-Runtime-Support/issues/112

 

If you're only trying to install your AIR 32 app on your device (and not necessarily use the debugger), you may want to use the old version of iTunes that Apple created for businesses to deploy apps to their devices:

https://support.apple.com/en-us/HT208079

 

We've been using that iTunes version for installing test versions instead of using Animate/adt install options, which works fine on all of our iOS devices.

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