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Sam1308
Participant
August 8, 2019
Question

Adobe Digital Edition : How to authorize my new computer with my current Adobe ID ?

  • August 8, 2019
  • 0 replies
  • 149 views

How to authorize my new computer with my current Adobe ID ?

I used to use Adobe Digital Edition for reading my eBooks on my computer and phone.

Plenty of books are synchronized on both of them.

My computer has crashed some days ago.

I can not access my previous computer on which I installed Adobe Digital Edition.

I have bought a new computer.

I tried to authorize it to be able to access my books.

During the authorization process, I have an error message notifying me to create a new Adobe ID not yet associated to a previous computer.

What means I can not synchronize my new computer with the library I access to from my smartphone.

How can I authorize my new computer with my current Adobe ID ?

In the FAQ I have found this :

Résolution des problèmes d’activation et de désactivation

Avez-vous perdu l’accès à votre ordinateur précédent ?

Si vous ne pouvez pas accéder à l’ordinateur précédent sur lequel vous avez installé l’application – s’il a été volé, perdu, en panne, ou verrouillé – vous devrez nous contacter par chat ou par téléphone. Pour permettre une résolution rapide, assurez-vous d’avoir toutes les informations liées à votre achat à portée de main.

Which means : "Contact the Client Service by chat or Phone"

From Chat and Phone I had the same feedback - Adobe Digital Edition is a free application, we do not provide any support.

Could you please help me avoid turning around...

Thank you in advance.

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