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A
Anonymous
June 25, 2012
Answered

adobeAIR installation problem???

  • June 25, 2012
  • 1 reply
  • 2404 views

Im using Windows Vista and im trying to run a program (FA Davis Q&A for the nclex-rn examination); it requires adobe air to run the application.  I double click on the program icon and the license agreement box comes up.  I then click "I Agree" and then nothing happens.  When i repeat said process...still nothing happens. Ive tried uninstalling and then re-installing the program and hasnt repaired the problem. This is not the first time, that i have used this program...it has worked fine in the past.  I dont know what has changed with the program but this has been a struggle for the past three days to correct the problem.  Im just a little computer savvy, but not an expert....i can follow some clear instructions.  Please help!!!!!! If i see that black box one more time....i will pull my hair out!!!!

This topic has been closed for replies.
Correct answer chris.campbell

I suspect you are having a file permission problem.  AIR needs to be able to write to the following file:

C:\Users\UserName\AppData\Roaming\Adobe\AIR\eulaAccepted

Let's try this:

  1. Hit the Windows key + R, then type "%appdata%"
  2. Navigate into the Adobe\AIR\ folder
  3. Right click the eulaAccepted file and select Properties
  4. On the general tab, is Read-only checked?  If so, uncheck it
  5. Click the Security tab
  6. Do you see your user name listed?  If you select it, do you have a checkmark next to Full Control?  If possible, please take a screenshot of this dialog so I can see what's going on here.
  7. Finally, let's try deleting the file and trying again.

If all this fails, I'm also attaching a copy of my eulaAccepted which should also work.

1 reply

U
Adobe Employee
Umal Kumar
Adobe Employee
June 26, 2012

You can download the AIR runtime from http://get.adobe.com/air/?promoid=BUIGQ

Once the download is complete you can right click the downloaded file and use Run As Administrator link. Once this is done the AIR runtime will install and then you can launch your application. Let me know if this worked.

chris.campbell
chris.campbellCorrect answer
Legend
June 26, 2012

I suspect you are having a file permission problem.  AIR needs to be able to write to the following file:

C:\Users\UserName\AppData\Roaming\Adobe\AIR\eulaAccepted

Let's try this:

  1. Hit the Windows key + R, then type "%appdata%"
  2. Navigate into the Adobe\AIR\ folder
  3. Right click the eulaAccepted file and select Properties
  4. On the general tab, is Read-only checked?  If so, uncheck it
  5. Click the Security tab
  6. Do you see your user name listed?  If you select it, do you have a checkmark next to Full Control?  If possible, please take a screenshot of this dialog so I can see what's going on here.
  7. Finally, let's try deleting the file and trying again.

If all this fails, I'm also attaching a copy of my eulaAccepted which should also work.

A
Anonymous
June 27, 2012

your eula file solved it completely....  Full control was checked and there was full access to the file prior to downloading yours.  Since there was no visible problem with that i used yours to  correct the problem. It asked for permission to overwrite it; i aproved this  and  then tried to open the program again and it worked perfectly....Thank You

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