Skip to main content
Participant
January 28, 2012
Question

adobephotoshop CS5.1 installation problem.

  • January 28, 2012
  • 2 replies
  • 2705 views

Hello all, Good day!!

I am trying to install adobe photoshop CS 5.1 but am failing. After being installed for 98% it shows error and says that it could not install all the component such as: PS.And the error log is as fol:

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 11 error(s), 3 warning(s)

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------

WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

----------- Payload: {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 -----------

ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp021615743" Error 5 Access is denied.(Seq 40)

ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 40)

----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------

ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{08EF22BC-43B2-4B4E-BA12-52B18F418F38}\_972_72b49e87cc763354f72c28b3a820fbfd"(Seq 309)

ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 309)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

----------- Payload: {10355145-8A4C-47F3-994B-B9B81B4DABF5} Adobe Photoshop CS5.1 Core_x64 12.1.0.0 -----------

ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{10355145-8A4C-47F3-994B-B9B81B4DABF5}\_967_72b49e87cc763354f72c28b3a820fbfd"(Seq 307)

ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 307)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe Photoshop CS5.1 International English Language Pack_AdobePhotoshop12-en_GB: Install failed

ERROR: DW050:  - Adobe Photoshop CS5.1 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed

-------------------------------------------------------------------------------------

i installed this sofware once and used nicely. But i had to have a factory setting of my pc and now i m undone. I had also contacted to adobe through live chat and they told me to create a new admin account and log on to that to install. But still I m undone. So anybody any idea?

Regards.

This topic has been closed for replies.

2 replies

Arpit Kapoor
Participating Frequently
April 17, 2012

Tanveer, lets follow the below article regarding this error and check if that helps.

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

chris.campbell
Legend
February 1, 2012

Hi Tanveer,

You've posted in the AIR installation forum.  Would you mind reposting over on the Photoshop forums so they can take a look for you?

Thanks,

Chris