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airisslowlydrivingmemad
Participant
Aug 28, 2011 10:21 PM UTC
Question

Air 2.7 install fails on OSX 10.7

I've tried this three or four times now, and I get error 2038 every single time.  I have to say, some more information about what error occurred would go a long way towards making this easier to track down.

I have:

Removed air with the dmg -uninstall option.

Removed air manually.

Created and checked permissions on ~/Library/Frameworks

Tried to decipher where it's gone wrong.  Here's my console log -- What's going on?

8/28/11 3:17:10.459 PM Adobe AIR Installer: Runtime Installer begin with version 2.7.1.19610 on Mac OS 10.7.0 x86

8/28/11 3:17:10.459 PM Adobe AIR Installer: Commandline is: -psn_0_4064224

8/28/11 3:17:10.459 PM Adobe AIR Installer: No installed runtime detected

8/28/11 3:17:12.534 PM Adobe AIR Installer: Relaunching with elevation

8/28/11 3:17:12.535 PM Adobe AIR Installer: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei

8/28/11 3:17:15.512 PM authexec: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

8/28/11 3:17:15.749 PM Adobe AIR Installer: Runtime Installer begin with version 2.7.1.19610 on Mac OS 10.7.0 x86

8/28/11 3:17:15.749 PM Adobe AIR Installer: Commandline is: -ei

8/28/11 3:17:15.749 PM Adobe AIR Installer: No installed runtime detected

8/28/11 3:17:15.825 PM Adobe AIR Installer: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

8/28/11 3:17:15.833 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP admin "/Users/admin/Library/Application Support/Adobe"

8/28/11 3:17:15.833 PM Adobe AIR Installer: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/admin/Library/Application Support/Adobe"

8/28/11 3:17:15.833 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP admin "/Users/admin/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

8/28/11 3:17:15.839 PM Adobe AIR Installer: Starting silent runtime install. Installing runtime version 2.7.1.19610

8/28/11 3:17:22.888 PM Adobe AIR Installer: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

8/28/11 3:17:22.897 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework"

8/28/11 3:17:22.916 PM Adobe AIR Installer: Subprocess chown succeeded

8/28/11 3:17:22.916 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"

8/28/11 3:17:22.924 PM Adobe AIR Installer: Subprocess chown succeeded

8/28/11 3:17:22.925 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"

8/28/11 3:17:22.955 PM Adobe AIR Installer: Subprocess chown succeeded

8/28/11 3:17:22.982 PM Adobe AIR Installer: Error occurred during copy and set resource fork operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

8/28/11 3:17:23.000 PM kernel: Validation failed, dataSuffix:

8/28/11 3:17:23.000 PM kernel: 09 00 00 00 00 1c 00 46 00 01 76 65 72 73 00 00 00 12 69 63 6e 73 00 00 00 1e 00 02 ff ff 00 00 00 00 00 00 00 00 00 64 ff ff 00 00 00 3a 00 00 00 00

8/28/11 3:17:23.000 PM kernel: vnode_validate_compressed_file_Type4 error: 22

8/28/11 3:17:26.020 PM Adobe AIR Installer: Rollback complete

8/28/11 3:17:26.020 PM Adobe AIR Installer: Exiting due to error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

8/28/11 3:17:26.021 PM Adobe AIR Installer: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

8/28/11 3:17:26.023 PM Adobe AIR Installer: Runtime Installer end with exit code 7

8/28/11 3:17:26.980 PM Adobe AIR Installer: Runtime Installer end with exit code 7

8/28/11 3:17:27.220 PM com.apple.launchd.peruser.501: ([0x0-0x3e03e0].com.adobe.air.Installer[18980]) Exited with code: 7

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4 replies

chris.campbell
chris.campbell
Legend
Aug 29, 2011 6:36 PM UTC

2038 is a file I/O error, so something failed why copying.  I agree, it would be great if we could get the specifics on what file/folder failed to be created or copied.

You mentioned you uninstalled AIR.  Can you try again and then verify that /Library/Frameworks/Adobe AIR.framework has been deleted (not ~/Library/Frameworks)?  If it hasn't, please manually trash it and try again.

Thanks,

Chris

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airisslowlydrivingmemadAuthor
Participant
Sep 27, 2011 2:49 AM UTC

Thanks for your reply, Chris.  I checked for an Adobe AIR folder in (root)/Library/Frameworks and found nothing.  Retried the install with a fresh download, no dice.  Error 2038. 

Hmm.

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chris.campbell
chris.campbell
Legend
Sep 28, 2011 6:21 AM UTC

Darn, well I'm going to forward this along to our installer folks for their input.  It sounds like we're running into a permission error, so lets also try this:

1. Mount the AdobeAIR.dmg file

2. Open the Terminal application

3. Type (or copy/paste) the following:

cd /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer.app/Contents/MacOS/  
sudo ./Adobe\ AIR\ Installer

4. It should then ask for your password inside the terminal window

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