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A
airisslowlydrivingmemad
Participant
August 28, 2011
Question

Air 2.7 install fails on OSX 10.7

  • August 28, 2011
  • 4 replies
  • 1884 views

I've tried this three or four times now, and I get error 2038 every single time.  I have to say, some more information about what error occurred would go a long way towards making this easier to track down.

I have:

Removed air with the dmg -uninstall option.

Removed air manually.

Created and checked permissions on ~/Library/Frameworks

Tried to decipher where it's gone wrong.  Here's my console log -- What's going on?

8/28/11 3:17:10.459 PM Adobe AIR Installer: Runtime Installer begin with version 2.7.1.19610 on Mac OS 10.7.0 x86

8/28/11 3:17:10.459 PM Adobe AIR Installer: Commandline is: -psn_0_4064224

8/28/11 3:17:10.459 PM Adobe AIR Installer: No installed runtime detected

8/28/11 3:17:12.534 PM Adobe AIR Installer: Relaunching with elevation

8/28/11 3:17:12.535 PM Adobe AIR Installer: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei

8/28/11 3:17:15.512 PM authexec: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

8/28/11 3:17:15.749 PM Adobe AIR Installer: Runtime Installer begin with version 2.7.1.19610 on Mac OS 10.7.0 x86

8/28/11 3:17:15.749 PM Adobe AIR Installer: Commandline is: -ei

8/28/11 3:17:15.749 PM Adobe AIR Installer: No installed runtime detected

8/28/11 3:17:15.825 PM Adobe AIR Installer: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

8/28/11 3:17:15.833 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP admin "/Users/admin/Library/Application Support/Adobe"

8/28/11 3:17:15.833 PM Adobe AIR Installer: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/admin/Library/Application Support/Adobe"

8/28/11 3:17:15.833 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP admin "/Users/admin/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

8/28/11 3:17:15.839 PM Adobe AIR Installer: Starting silent runtime install. Installing runtime version 2.7.1.19610

8/28/11 3:17:22.888 PM Adobe AIR Installer: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

8/28/11 3:17:22.897 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework"

8/28/11 3:17:22.916 PM Adobe AIR Installer: Subprocess chown succeeded

8/28/11 3:17:22.916 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"

8/28/11 3:17:22.924 PM Adobe AIR Installer: Subprocess chown succeeded

8/28/11 3:17:22.925 PM Adobe AIR Installer: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"

8/28/11 3:17:22.955 PM Adobe AIR Installer: Subprocess chown succeeded

8/28/11 3:17:22.982 PM Adobe AIR Installer: Error occurred during copy and set resource fork operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

8/28/11 3:17:23.000 PM kernel: Validation failed, dataSuffix:

8/28/11 3:17:23.000 PM kernel: 09 00 00 00 00 1c 00 46 00 01 76 65 72 73 00 00 00 12 69 63 6e 73 00 00 00 1e 00 02 ff ff 00 00 00 00 00 00 00 00 00 64 ff ff 00 00 00 3a 00 00 00 00

8/28/11 3:17:23.000 PM kernel: vnode_validate_compressed_file_Type4 error: 22

8/28/11 3:17:26.020 PM Adobe AIR Installer: Rollback complete

8/28/11 3:17:26.020 PM Adobe AIR Installer: Exiting due to error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

8/28/11 3:17:26.021 PM Adobe AIR Installer: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]

8/28/11 3:17:26.023 PM Adobe AIR Installer: Runtime Installer end with exit code 7

8/28/11 3:17:26.980 PM Adobe AIR Installer: Runtime Installer end with exit code 7

8/28/11 3:17:27.220 PM com.apple.launchd.peruser.501: ([0x0-0x3e03e0].com.adobe.air.Installer[18980]) Exited with code: 7

This topic has been closed for replies.

4 replies

chris.campbell
chris.campbell
Legend
August 29, 2011

2038 is a file I/O error, so something failed why copying.  I agree, it would be great if we could get the specifics on what file/folder failed to be created or copied.

You mentioned you uninstalled AIR.  Can you try again and then verify that /Library/Frameworks/Adobe AIR.framework has been deleted (not ~/Library/Frameworks)?  If it hasn't, please manually trash it and try again.

Thanks,

Chris

A
airisslowlydrivingmemadAuthor
Participant
September 27, 2011

Thanks for your reply, Chris.  I checked for an Adobe AIR folder in (root)/Library/Frameworks and found nothing.  Retried the install with a fresh download, no dice.  Error 2038. 

Hmm.

chris.campbell
chris.campbell
Legend
September 28, 2011

Darn, well I'm going to forward this along to our installer folks for their input.  It sounds like we're running into a permission error, so lets also try this:

1. Mount the AdobeAIR.dmg file

2. Open the Terminal application

3. Type (or copy/paste) the following:

cd /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer.app/Contents/MacOS/  
sudo ./Adobe\ AIR\ Installer

4. It should then ask for your password inside the terminal window

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