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surya101
Participant
Jan 16, 2017 7:04 AM UTC
Question

Air 24 app crashing in iPhone 6 Plus

My application crashes in iPhone 6+ and 7, working without crash in iPhone 6 and 5 devices. Crash is happening only in  physical devices but no crash in same configuration remote testing device. I tested in multiple iPhone 6+ and 7 devices using remote testing device provider.

App use ANE for map, facebook and beacon.

App was crashing in previous build with 22 SDK  so updated sdk to 24 but same problem.

* App is available in app store, I will send app details as direct message.

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17 replies

surya101Author
Participant
Jan 20, 2017 12:15 PM UTC

Users said crash is happening when clicking on bottom button with "T" to scan qr.

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surya101Author
Participant
Jan 20, 2017 12:06 PM UTC

Can you please check the app store link I send also.

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surya101Author
Participant
Jan 20, 2017 12:03 PM UTC

Hi,

You are testing in physical devices?

Crash is happening only in  physical devices but no crash in same configuration remote testing device.

Thanks,

Jayasurya

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deesharm
Adobe Employee
deesharm
Adobe Employee
Jan 20, 2017 12:06 PM UTC

Yes, I am testing it on Physical devices.

Thanks,

Adobe AIR Team

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surya101Author
Participant
Jan 20, 2017 5:25 AM UTC

Hi,

I am using AIR SDK 24.0.180

Thanks,

Jayasurya

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deesharm
Adobe Employee
deesharm
Adobe Employee
Jan 20, 2017 5:57 AM UTC

Hi Surya101,

Please share the swf and xml file and other resources that are required to package IPA through the terminal.

I am not able to re-compile the sample project that you shared because of missing spark components (spark.components.Alert)

.

Thanks,

Adobe AIR Team

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deesharm
Adobe Employee
deesharm
Adobe Employee
Jan 20, 2017 11:14 AM UTC

Hi Surya,

I tried packaging application through the terminal using AIR_24.0.180 and the swf and xml file that you provided.

I used below command for packaging:

adt -package -target ipa-app-store -provisioning-profile ABC.mobileprovision -storetype pkcs12 -keystore Certificates.p12 -storepass "password" testing.ipa Tagchaser-app.xml Tagchaser.swf assets/ -extdir ~/Desktop/SampleApp/extensions

I am running the packaged IPA on iPhone 6+ (iOS 9.3) , iPhone 6(iOS 10), iPhone 7+ (iOS 10) but didn't notice any crash at my end.

Is there any specific scenario or specific iOS version using which I can reproduce the issue at my end.

Thanks,

Adobe AIR Team

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deesharm
Adobe Employee
deesharm
Adobe Employee
Jan 19, 2017 9:01 AM UTC

Hi Surya,

Could you please confirm Which AIRSDK version you are using at your end for AIR 24?

Please try it out once with our latest AIRSDK 24.0.180.

Download Adobe AIR SDK

Thanks,

Adobe AIR Team

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mw29433550
Participating Frequently
Jan 19, 2017 9:27 AM UTC

Hi,

My issue relates to the latest AIR SDK (24.0.180) and 23 using Adobe CC.

i will try and get a sample application to you before the end of the week.

kind regards

M

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deesharm
Adobe Employee
deesharm
Adobe Employee
Jan 16, 2017 7:13 AM UTC

Hi Surya101,

Could you please share a sample project with us. It will be very helpful for us to reproduce the issue at our end.

Thanks,

Adobe AIR Team

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mw29433550
Participating Frequently
Jan 16, 2017 1:27 PM UTC

My apps are crashing with both Air 23 and 24 on iPad Air and iPad when notification bar is dragged down from the top of the screen and when the menu is brought up from the bottom. App didn't crash using Air 20.

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deesharm
Adobe Employee
deesharm
Adobe Employee
Jan 17, 2017 4:48 AM UTC

Hi mw29433550,

It would be very helpful if you can provide us a sample application so that we can reproduce the issue at our end.

Thanks,

Adobe AIR Team

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