AIR 24 Windows - hard crashes-to-desktop

I'm developing a game that's currently in early access. I released a new build yesterday, and Windows players are all of a sudden reporting sporadic hard crashes - i.e., the game just exits to desktop. No exception is being thrown. This has not been happening on the iOS or Mac builds, nor was it happening on the previous game build (which used AIR 22).

I don't have much else to offer at this point, as I haven't been able to reproduce it on my own yet -- but there are a growing number of reports. I'm currently planning on reverting to AIR 23, at least on Windows, to see if that fixes things.

Has anyone else seen this behavior? For what it's worth, this is a game built on Starling.

Also, are there any logs I can be looking at to help determine the cause of the crash?