AIR apps suddenly crashing in App Store

Question

I'm starting to get email complaints that my iOS apps are crashing. The one with the most downloads is below. The first giant spike is March (I only just found out today). My other app, which is much newer, is doing the same thing. My first app shows no crashing but it costs a dollar so gets significantly less downloads so it's hard to gauge if that's telling.

I know Apple had some new thing which only the latest adobe air update had, some setting. I used the older air before that recent update. Would that be causing the apps to crash now?

ASWC · Answer

It's always difficult to know exactly what's going on when your app crashes even after an update. After 10 years on the app store and 100 apps+ I can tell you the range of strangeness is quite large. A xml that was loading fine for years crashes the app now, parsing that json now crashes everything, removing that listener now terminates the app, etc .... You really never know what you are gonna get but all you can do is investigate, try to replicate and be patient. And let's not forget the best of all: In some instances the app would ONLY crash when LIVE, and never from testflight, or installed locally, just a lot of fun stuff ....

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded