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Participant
December 6, 2011
Question

Air Error Message when opening Photoshop

  • December 6, 2011
  • 1 reply
  • 866 views

Hello,

I'm getting an Adobe Air error message when I open Photoshop (on Windows 7 Enterprise 32-Bit), "Adobe Air - The installation of this application is damaged". I've tried uninstalling and reinstalling the current release of Air, tried reinstalling an older version of Air, tried deleting Air using the Microsft "Fix It" app and then reinstalling Air, tried deleting all instances of Air including manually removing anything in AppData and then reinstalling Air, tried the Air Zapper script that I found in the Adobe Forums and then reinstalling Air, tried uninstalling both Photoshop and Air and reinstalling but everytime I open Photoshop I receive that error message. Even with Air uninstalled I still receive the error message. It does seem to be happening in only one profile though, Photoshop opens fine in other profiles. I'm open to any suggestions...Thank you in Advance!!!

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1 reply

Participant
December 7, 2011

Here is the install log:

[2011-12-07:15:41:59] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2011-12-07:15:41:59] Commandline is:

[2011-12-07:15:41:59] No installed runtime detected

[2011-12-07:15:42:06] Relaunching with elevation

[2011-12-07:15:42:06] Launching subprocess with commandline c:\users\horvath\appdata\local\temp\air4c8c.tmp\adobe air installer.exe -ei

[2011-12-07:15:42:08] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2011-12-07:15:42:08] Commandline is: -stdio \\.\pipe\AIR_5696_0 -ei

[2011-12-07:15:42:08] No installed runtime detected

[2011-12-07:15:42:08] Starting silent runtime install. Installing runtime version 3.1.0.4880

[2011-12-07:15:42:08] Installing msi at c:\users\horvath\appdata\local\temp\air4c8c.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2011-12-07:15:42:10] Runtime Installer end with exit code 0

[2011-12-07:15:42:10] Elevated install completed

[2011-12-07:15:42:11] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2011-12-07:15:42:11] Runtime Installer end with exit code 0

[2011-12-07:15:42:12] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2011-12-07:15:42:12] Commandline is: -installupdatecheck

[2011-12-07:15:42:12] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR

[2011-12-07:15:42:12] Performing pingback request

[2011-12-07:15:42:12] Pingback request completed with HTTP status 200

[2011-12-07:15:42:12] Starting runtime background update check

[2011-12-07:15:42:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update

[2011-12-07:15:42:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\horvath\AppData\Roaming\Adobe\AIR\Updater\Background

[2011-12-07:15:42:13] Runtime update not available

[2011-12-07:15:42:13] Unpackaging cancelled

[2011-12-07:15:42:13] Runtime Installer end with exit code 0

Been battling this for some time now, really hoping someone can help point me in the right direction... Thanks!

chris.campbell
Legend
December 7, 2011

That log looks fine.  The thing I don't understand is what is being sublaunched when Photoshop is getting launched.  Would you be willing to do a desktop sharring session with me so I can take a look at your system?  Please email me at ccampbel@adobe.com.

Thanks,

Chris