Air File is Damaged and is not Installing

Forum|Forum|14 years ago
June 17, 2012
3 replies
1994 views

Hello,

When I try to install an Air Aplication in my computar I got the following error:

Sorry, an error has occurred.

This aplication could not be installed because the installer file is damaged. Try obteining a new installer file from the application author.

The strange thing is that I can install the same file in another computer without any problem and can not install any Air Application in this Computer.

Unfortunettly I have to run this applpication on the computer it's not working once it's completelly configurated in Hordware and Software.

Please, could somebody help me about this issue...

I have searched and tryied anything I could...

Thanks in advanced...

Vinicius / Brazil.

Performance issues

This topic has been closed for replies.

chris.campbell

Legend

If this program is already installed, could you try uninstalling it first then manually check to see if the folder in Program Files is deleted?

If it continues to occur, please post back with your installer logs so we can take a look.

Thanks,

Chris

R

RichKCGF

Participant

[2012-08-20:06:57:25] Response URL is http://www.jobulator.com/app/Jobulator.air

[2012-08-20:06:57:25] Download success

[2012-08-20:06:57:27] Unpackaging file:///C:/Users/fdzedzy/AppData/Local/Temp/flaE612.tmp to C:\Users\fdzedzy\AppData\Local\Temp\flaEB8F.tmp

[2012-08-20:06:57:28] Migration signature validation failed

[2012-08-20:06:57:28] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid migration signature" errorID=5023]

[2012-08-20:06:57:35] Application Installer begin with version 3.3.0.3670 on Windows 7 x86

[2012-08-20:06:57:35] Commandline is: -playerVersion=11,3,300,271 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled Jobulator Frontline Placement adobe.com:air0.8435042961500585 onApplicationVersion

[2012-08-20:06:57:35] Installed runtime (3.3.0.3670) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2012-08-20:06:57:35] Application Installer end with exit code 2

[2012-08-20:06:58:28] Application Installer end with exit code 7

chris.campbell

Legend

Hi Rich,

Is this your application's install log? If so, and it's within a year of your cert expiring, please see this document for details on migrating to a new cert:

http://help.adobe.com/en_US/air/build/WS13ACB483-1711-43c0-9049-0A7251630A7D.html

Chris

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