AIR Install on Vista 64

Question

My system is the following:Dell Studio 1737 Intel Core 2 Duo @ 2.00 GHz3 GB RAMWindows Vista Home Premium 64-bit, Service Pack 2.  It is up to date.Virus software is Trend Micro Titanium Internet Security.  It is up to date.I had a previous installation of AIR 2.7 before, but recently upgraded it to 3.2 in order to install a new AIR application.  This was run as Administrator, although I have given my User account the same access.My log file (once I deleted the old version and started over for about the 5th time), is as follows:[2012-05-07:16:33:57] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86[2012-05-07:16:33:57] Commandline is: [2012-05-07:16:33:57] No installed runtime detected[2012-05-07:16:34:49] Relaunching with elevation[2012-05-07:16:34:49] Launching subprocess with commandline c:\users\laura\appdata\local	emp\air27ab.tmp\adobe air installer.exe -ei[2012-05-07:16:34:49] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86[2012-05-07:16:34:49] Commandline is: -stdio \.\pipe\AIR_2444_0 -ei[2012-05-07:16:34:49] No installed runtime detected[2012-05-07:16:34:51] Starting silent runtime install. Installing runtime version 3.2.0.2070[2012-05-07:16:34:51] Installing msi at c:\users\laura\appdata\local	emp\air27ab.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}[2012-05-07:16:35:15] Runtime Installer end with exit code 0[2012-05-07:16:35:15] Elevated install completed[2012-05-07:16:35:58] Could not create a file at C:\Users\Laura\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring[2012-05-07:16:35:59] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck[2012-05-07:16:35:59] Runtime Installer end with exit code 0[2012-05-07:16:36:01] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86[2012-05-07:16:36:02] Commandline is: -installupdatecheck[2012-05-07:16:36:02] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR[2012-05-07:16:36:03] Performing pingback request[2012-05-07:16:36:06] Pingback request completed with HTTP status 200[2012-05-07:16:36:06] Starting runtime background update check[2012-05-07:16:36:06] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.2.0.2070/update[2012-05-07:16:36:06] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.2.0.2070/update to C:\Users\Laura\AppData\Roaming\Adobe\AIR\Updater\Background[2012-05-07:16:36:07] Runtime update not available[2012-05-07:16:36:07] Unpackaging cancelled[2012-05-07:16:36:07] Runtime Installer end with exit code 0[2012-05-07:16:41:30] Application Installer begin with version 3.2.0.2070 on Windows Vista x86[2012-05-07:16:41:30] Commandline is: C:\Users\Laura\Desktop\patternfile_v_1_1_02.air[2012-05-07:16:41:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR[2012-05-07:16:41:33] Unpackaging file:///C:/Users/Laura/Desktop/patternfile_v_1_1_02.air to C:\Users\Laura\AppData\Local\Temp\fla8A7.tmp[2012-05-07:16:41:39] Application signature verified[2012-05-07:16:41:39] Unpackaging/validation complete[2012-05-07:16:41:39] No app located for appID 'com.vespertinesoft.PatternFile' and pubID ''[2012-05-07:16:41:56] Converting unpackaged application to a native installation package in C:\Users\Laura\AppData\Local\Temp\fla6068.tmp[2012-05-07:16:41:58] Native installation package creation succeeded[2012-05-07:16:41:58] Starting app installation to C:\Program Files (x86). Installing app com.vespertinesoft.PatternFile version 1.1.020 using the source file at file:///C:/Users/Laura/Desktop/patternfile_v_1_1_02.air[2012-05-07:16:41:58] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006][2012-05-07:16:41:58] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/Laura/Desktop/patternfile_v_1_1_02.air[2012-05-07:16:41:58] Relaunching with elevation[2012-05-07:16:42:01] Application Installer begin with version 3.2.0.2070 on Windows Vista x86[2012-05-07:16:42:01] Commandline is: -stdio \.\pipe\AIR_4504_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/Laura/Desktop/patternfile_v_1_1_02.air[2012-05-07:16:42:01] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR[2012-05-07:16:42:02] Unpackaging file:///C:/Users/Laura/Desktop/patternfile_v_1_1_02.air to C:\Users\Laura\AppData\Local\Temp\fla7A1E.tmp[2012-05-07:16:42:04] Application signature verified[2012-05-07:16:42:04] Unpackaging/validation complete[2012-05-07:16:42:04] No app located for appID 'com.vespertinesoft.PatternFile' and pubID ''[2012-05-07:16:42:04] Converting unpackaged application to a native installation package in C:\Users\Laura\AppData\Local\Temp\fla8066.tmp[2012-05-07:16:42:05] Native installation package creation succeeded[2012-05-07:16:42:05] Starting silent app installation to C:\Program Files (x86). Installing app com.vespertinesoft.PatternFile version 1.1.020 using the source file at file:///C:/Users/Laura/Desktop/patternfile_v_1_1_02.air[2012-05-07:16:42:05] Installing msi at C:\Users\Laura\AppData\Local\Temp\fla8066.tmp\setup.msi with guid {15B9BE55-9247-05A8-B43D-0A25727869E8}[2012-05-07:16:42:13] Application Installer end with exit code 0[2012-05-07:16:42:14] Elevated install completed[2012-05-07:16:42:14] Could not create a file at C:\Users\Laura\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring[2012-05-07:16:42:14] Launching subprocess with commandline C:\Program Files (x86)\PatternFile\PatternFile.exe[2012-05-07:16:42:15] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula[2012-05-07:16:42:15] Application Installer end with exit code 0[2012-05-07:16:42:16] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86[2012-05-07:16:42:16] Commandline is: -eula[2012-05-07:16:42:16] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR[2012-05-07:16:42:21] Starting eula display[2012-05-07:16:42:50] Finished eula display[2012-05-07:16:42:50] Could not create a file at C:\Users\Laura\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring[2012-05-07:16:42:50] Runtime Installer end with exit code 0[2012-05-07:16:42:50] Subprocess c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)As a result, when I try to install the application, I get the License Agreement/EULA dialog twice and the application fails to launch.   I have contacted Vespertine Software for support several times and we are now figuring that something is wrong with my adobe AIR installation.  I am running out of ideas.  Help!

briooaks · Answer

Hi, I managed to fix the problem myself by researching the Adobe AIR log file created by the installation. There appeared to be a problem creating a small file called eulaAccepted, which is why the dialog box kept showing up. My log file (in C:\Users\Laura\AppData\Local\Adobe\AIR\Logs\Install said thusly:

2012-05-07:16:42:14] Could not create a file at C:\Users\Laura\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring

Since I had a previous version of AIR on my system, prior to installing version 3.2, I had already had this file in the appropriate folder (with an old date). For some reason the installer does not overwrite this file. Once I deleted the old file, and installed again, everything now appears to be working.

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