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martinpannier
Participating Frequently
October 14, 2010
Answered

Air installer won't display window in Mac OS 10.6.4

  • October 14, 2010
  • 2 replies
  • 3641 views

Hi,

I'm having problems installing Air. I just bought a $79 app running only on Air and am quite frustrated about this.

I downloaded the latest Air installer but when I launch it, the icon appears in the dock but the window is nowhere to be seen – so I can't go through with the installation process.

Noteworthy:

- the installer does create a Adobe/Air directory in my Application support folder

- this is the console output for the installer:

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] Performing runtime install

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] UI SWF load is complete

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] UI initialized

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] starting user confirmation

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] Version of this installer: 2.0.4.13090

14/10/10 09:01:48 /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[32095] Installation type: new

14/10/10 09:01:49 [0x0-0x1f81f8].com.adobe.air.Installer[32095] objc[32095]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib. One of the two will be used. Which one is undefined.

What I've tried to do so far:

- Deleting Application Support/Adobe/Air

- Deleting pref files

- Deleting all Air applications

- Copying uninstaller from another Mac, uninstalling and trying again

Nothing seems to work. What a waste of money and time.

Please help !!

Message was edited by: martinpannier

This topic has been closed for replies.
Correct answer chris.campbell

Updated Webkit. Installer still hangs with this same weird blue box. When clicking the red corner circle, installer crashes. HELP !


Bummer!  How are you updating WebKit?  I'm not familiar with any process other than updating via the built in OS X update mechanism.  When I took a look at the WebKit FAQ, the only section in there that discusses updating the version that comes with Mac OS claims it is highly discouraged (emphasis theirs, not mine ) and that doing so can disrupt the "fabric of spacetime". 

One way we might be able to get AIR installed is via the command line.  Once you've mounted the AIR installer dmg, open a terminal window and paste in the following:

sudo /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent -eulaAccepted

This will run the AIR installer silently, bypassing the EULA screen (which is webkit based) and appears to be part of the problem you're running into.  This should get AIR installed.  Then we can try out your application, which hopefully won't encounter the same webkit issues.  However, if it does use html based controls we might encounter difficulties.

Hope this helps,

Chris

2 replies

C
Adobe Employee
Catalin Anastasoaie
Adobe Employee
October 18, 2010

Hi,

Can you try downloading and installing the previous version of Adobe AIR Runtime? You can download it from the following location: http://airdownload.adobe.com/air/mac/download/2.0.3/AdobeAIR.dmg

If it is still not functioning there might be a temporary workaround that you could use to run your AIR app.

To use it you will have to follow the next steps:

1. Download the latest AIR SDK from the following location http://www.adobe.com/cfusion/entitlement/index.cfm?e=airsdk and copy it somewhere on your computer

2. Unzip your AIR app by running the following command from your terminal "unzip [path_your_app]/app.air -d [to_where_you_want_it_unarchived]"

3. Copy the application.xml from [to_where_you_want_it_unarchived]/META-INF/AIR/ folder to the [to_where_you_want_it_unarchived]

4. Run the AIR with the following command from your terminal [path_to_the_downloaded_air_sdk]/bin/adl [to_where_you_want_it_unarchived]/application.xml

Please let us know if you were able to install the AIR 2.0.3 version of the runtime and also install the AIR app you've purchased.

Regards,

Catalin

M
martinpannierAuthor
Participating Frequently
October 19, 2010

Hi,

Installing the alternative version didn’t work. The installer launches but doesn’t display a window.

As for the SDK, I have no clue as to how to operate the Terminal so I’m not really able to follow the steps given below …

Regards,

Martin

C
Adobe Employee
Catalin Anastasoaie
Adobe Employee
October 19, 2010

Hi Martin,

I need some more info on your environment to see if I can figure out what it happening with the AIR installer.

First of all can you tell me the following:

1. What kind of account are your using, is it an administrator account? A normal one or guest one?

2. Are you using any Antivirus program, and if yes which one?

3. What language are you using for your system?

4. Can you create a new account and try to install the AIR runtime on it?

5. Is this the first time when you are installing the AIR runtime? If not do you recall the last version that you have installed?

6. Can you open the Console.app (you can find it on your Mac in /Applications/Utilities) and try to install the AIR Runtime with the console opened and then send us the console output? Before starting the AIR runtime installer please make sure that you have selected the Console > DATABASE SEARCHES > All Messages and also clear the display. (http://www.apple.com/macosx/what-is-macosx/apps-and-utilities.html#console)

Thank you,

Catalin

chris.campbell
chris.campbell
Legend
October 15, 2010

Hi,

I just wanted to let you know I'm investigating this issue for you.  I suspect it has to do with WebKit and we recently ran into something similiar a few days ago.  I'm going to contact the engineer that worked on the other issue and I'll see if we can figure out what's going on.  I'll report back asap.

Chris

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