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December 17, 2013
Question

Air not responding when i try to run apps

  • December 17, 2013
  • 1 reply
  • 1489 views

Hello, I am very new to Adobe air, installed it for the first time within the last month. Ive installed this on 2 machines and it works fine on them.

Ive been trying to get it to work on this laptop for about a week now and I cannot figured it out. ive searched and searched and searched but cant seem to find anything.

Installation of Air seems to go fine but when try to open apps (lontail pro or market samurai) it opens an adobe air process that appears to do nothing at all.

Please help!!

System info and install log:

OS NameMicrosoft Windows 7 Home Premium
Version6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS ManufacturerMicrosoft Corporation
System NameSCOTT-PC
System ManufacturerAcer
System ModelAspire 5738
System Typex64-based PC
ProcessorPentium(R) Dual-Core CPU   T4300  @ 2.10GHz, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/DatePhoenix Technologies LTD V1.16., 26/08/2009
SMBIOS Version2.5
Windows DirectoryC:\Windows
System DirectoryC:\Windows\system32
Boot Device\Device\HarddiskVolume2
LocaleUnited Kingdom
Hardware Abstraction LayerVersion = "6.1.7601.17514"
User Namescott-PC\scott
Time ZoneGMT Standard Time
Installed Physical Memory (RAM)3.00 GB
Total Physical Memory2.93 GB
Available Physical Memory1.44 GB
Total Virtual Memory5.86 GB
Available Virtual Memory4.08 GB
Page File Space2.93 GB
Page FileC:\pagefile.sys

[2013-12-05:23:32:32] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-05:23:32:32] Commandline is:

[2013-12-05:23:32:32] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-05:23:33:21] Relaunching with elevation

[2013-12-05:23:33:21] Launching subprocess with commandline c:\users\scott\appdata\local\temp\airbc75.tmp\adobe air installer.exe -ei

[2013-12-05:23:33:33] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-05:23:33:33] Commandline is: -stdio \\.\pipe\AIR_8140_0 -ei

[2013-12-05:23:33:33] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-05:23:33:33] Starting silent runtime update. Updating runtime from version 1.5.0.7220 to version 3.9.0.1210

[2013-12-05:23:33:33] Installing msi at c:\users\scott\appdata\local\temp\airbc75.tmp\setup.msi with guid {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}

[2013-12-05:23:33:40] Runtime Installer end with exit code 0

[2013-12-05:23:33:40] Elevated install completed

[2013-12-05:23:35:18] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-05:23:35:18] Commandline is:

[2013-12-05:23:35:18] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-05:23:35:46] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-12-05:23:35:46] Runtime Installer end with exit code 0

[2013-12-05:23:35:46] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-05:23:35:46] Commandline is: -installupdatecheck

[2013-12-05:23:35:46] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-05:23:37:35] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-05:23:37:35] Commandline is: C:\Users\scott\Downloads\MarketSamurai.0.92.97.air

[2013-12-05:23:37:35] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-05:23:42:24] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-05:23:42:24] Commandline is: C:\Users\scott\Downloads\MarketSamurai.0.92.97.air

[2013-12-05:23:42:24] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-05:23:42:38] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-05:23:42:38] Commandline is: C:\Users\scott\Downloads\MarketSamurai.0.92.97.air

[2013-12-05:23:42:38] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:34:11] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:34:11] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.013\LongTailPro2.4.15.air

[2013-12-08:21:34:11] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:34:19] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:34:19] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.630\LongTailPro2.4.15.air

[2013-12-08:21:34:19] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:35:56] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:35:56] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.612\LongTailPro2.4.15.air

[2013-12-08:21:35:56] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:48:40] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:48:40] Commandline is:

[2013-12-08:21:48:40] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:48:44] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-12-08:21:48:44] Runtime Installer end with exit code 0

[2013-12-08:21:48:44] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:48:44] Commandline is: -installupdatecheck

[2013-12-08:21:48:44] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:49:08] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:49:08] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.279\LongTailPro2.4.15.air

[2013-12-08:21:49:08] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:55:23] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:55:23] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.381\LongTailPro2.4.15.air

[2013-12-08:21:55:23] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:56:32] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:56:32] Commandline is: -arp:uninstall

[2013-12-08:21:56:32] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:58:46] Relaunching with elevation

[2013-12-08:21:58:46] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2013-12-08:21:58:46] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-08:21:58:46] Commandline is: -stdio \\.\pipe\AIR_2560_0 -eu

[2013-12-08:21:58:46] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-08:21:58:46] Starting runtime uninstall. Uninstalling runtime version 3.9.0.1210

[2013-12-08:21:58:46] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2013-12-08:21:58:49] Uninstalling product with GUID {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}

[2013-12-08:21:58:50] Runtime Installer end with exit code 0

[2013-12-08:21:58:50] Elevated install completed

[2013-12-08:21:58:50] Runtime Installer end with exit code 0

[2013-12-15:18:08:39] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:08:39] Commandline is:

[2013-12-15:18:08:39] No installed runtime detected

[2013-12-15:18:08:43] Relaunching with elevation

[2013-12-15:18:08:43] Launching subprocess with commandline c:\users\scott\appdata\local\temp\air5975.tmp\adobe air installer.exe -ei

[2013-12-15:18:08:45] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:08:45] Commandline is: -stdio \\.\pipe\AIR_4288_0 -ei

[2013-12-15:18:08:45] No installed runtime detected

[2013-12-15:18:08:45] Starting silent runtime install. Installing runtime version 3.9.0.1210

[2013-12-15:18:08:46] Installing msi at c:\users\scott\appdata\local\temp\air5975.tmp\setup.msi with guid {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}

[2013-12-15:18:08:48] Runtime Installer end with exit code 0

[2013-12-15:18:08:49] Elevated install completed

[2013-12-15:18:09:01] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:09:01] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.116\LongTailPro2.4.15.air

[2013-12-15:18:09:01] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:18:32:25] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:32:25] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.531\LongTailPro2.4.15.air

[2013-12-15:18:32:25] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:18:51:31] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:51:31] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.081\LongTailPro2.4.15.air

[2013-12-15:18:51:31] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:18:55:36] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:55:36] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.513\LongTailPro2.4.15.air

[2013-12-15:18:55:36] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:18:55:37] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:55:37] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.229\LongTailPro2.4.15.air

[2013-12-15:18:55:37] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:18:55:38] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:55:38] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.966\LongTailPro2.4.15.air

[2013-12-15:18:55:38] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:18:55:39] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:55:39] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.809\LongTailPro2.4.15.air

[2013-12-15:18:55:39] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:18:55:39] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:55:39] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.127\LongTailPro2.4.15.air

[2013-12-15:18:55:39] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:18:55:39] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:18:55:39] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.914\LongTailPro2.4.15.air

[2013-12-15:18:55:39] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:20:04:23] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:20:04:23] Commandline is: -arp:uninstall

[2013-12-15:20:04:23] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:20:04:31] Relaunching with elevation

[2013-12-15:20:04:31] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2013-12-15:20:04:31] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:20:04:31] Commandline is: -stdio \\.\pipe\AIR_4756_0 -eu

[2013-12-15:20:04:31] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:20:04:31] Starting runtime uninstall. Uninstalling runtime version 3.9.0.1210

[2013-12-15:20:04:32] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2013-12-15:20:04:38] Uninstalling product with GUID {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}

[2013-12-15:20:04:40] Runtime Installer end with exit code 0

[2013-12-15:20:04:40] Elevated install completed

[2013-12-15:20:04:40] Runtime Installer end with exit code 0

[2013-12-15:20:05:39] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:20:05:39] Commandline is:

[2013-12-15:20:05:39] No installed runtime detected

[2013-12-15:20:05:48] Relaunching with elevation

[2013-12-15:20:05:48] Launching subprocess with commandline c:\users\scott\appdata\local\temp\aire188.tmp\adobe air installer.exe -ei

[2013-12-15:20:05:56] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:20:05:56] Commandline is: -stdio \\.\pipe\AIR_5468_0 -ei

[2013-12-15:20:05:56] No installed runtime detected

[2013-12-15:20:05:56] Starting silent runtime install. Installing runtime version 3.9.0.1210

[2013-12-15:20:05:56] Installing msi at c:\users\scott\appdata\local\temp\aire188.tmp\setup.msi with guid {52E225FC-FCB4-41F7-837B-6E37FB05BD7B}

[2013-12-15:20:05:59] Runtime Installer end with exit code 0

[2013-12-15:20:06:00] Elevated install completed

[2013-12-15:20:06:30] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:20:06:30] Commandline is: C:\Users\scott\Downloads\MarketSamurai.0.92.97.air

[2013-12-15:20:06:30] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:20:06:41] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:20:06:41] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.563\LongTailPro2.4.15.air

[2013-12-15:20:06:41] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:14:09] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:14:09] Commandline is:

[2013-12-15:23:14:09] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:14:33] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-12-15:23:14:33] Runtime Installer end with exit code 0

[2013-12-15:23:14:34] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:14:34] Commandline is: -installupdatecheck

[2013-12-15:23:14:34] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:15:24] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:15:24] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.245\LongTailPro2.4.15.air

[2013-12-15:23:15:24] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:26:41] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:26:41] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.115\LongTailPro2.4.15.air

[2013-12-15:23:26:41] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:33:18] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:33:18] Commandline is:

[2013-12-15:23:33:18] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:33:26] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-12-15:23:33:26] Runtime Installer end with exit code 0

[2013-12-15:23:33:28] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:33:28] Commandline is: -installupdatecheck

[2013-12-15:23:33:28] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:35:09] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:35:09] Commandline is: -arp:uninstall

[2013-12-15:23:35:09] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:36:10] Relaunching with elevation

[2013-12-15:23:36:10] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2013-12-15:23:36:10] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:36:10] Commandline is: -stdio \\.\pipe\AIR_1576_0 -eu

[2013-12-15:23:36:10] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:36:10] Starting runtime uninstall. Uninstalling runtime version 3.9.0.1210

[2013-12-15:23:36:10] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2013-12-15:23:36:10] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:36:10] Rollback complete

[2013-12-15:23:36:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:36:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:36:10] Runtime Installer end with exit code 7

[2013-12-15:23:36:42] Runtime Installer end with exit code 7

[2013-12-15:23:36:59] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:36:59] Commandline is:

[2013-12-15:23:36:59] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:37:02] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-12-15:23:37:02] Runtime Installer end with exit code 0

[2013-12-15:23:37:02] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:37:02] Commandline is: -installupdatecheck

[2013-12-15:23:37:02] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:37:08] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:37:08] Commandline is: -arp:uninstall

[2013-12-15:23:37:08] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:37:10] Relaunching with elevation

[2013-12-15:23:37:10] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2013-12-15:23:37:10] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:37:10] Commandline is: -stdio \\.\pipe\AIR_1080_0 -eu

[2013-12-15:23:37:10] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:37:10] Starting runtime uninstall. Uninstalling runtime version 3.9.0.1210

[2013-12-15:23:37:10] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2013-12-15:23:37:10] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:37:10] Rollback complete

[2013-12-15:23:37:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:37:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:37:10] Runtime Installer end with exit code 7

[2013-12-15:23:37:13] Runtime Installer end with exit code 7

[2013-12-15:23:37:35] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:37:35] Commandline is: -arp:uninstall

[2013-12-15:23:37:35] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:37:38] Relaunching with elevation

[2013-12-15:23:37:38] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2013-12-15:23:37:38] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:37:38] Commandline is: -stdio \\.\pipe\AIR_772_0 -eu

[2013-12-15:23:37:38] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:37:38] Starting runtime uninstall. Uninstalling runtime version 3.9.0.1210

[2013-12-15:23:37:38] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2013-12-15:23:37:38] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:37:38] Rollback complete

[2013-12-15:23:37:38] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:37:38] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:37:38] Runtime Installer end with exit code 7

[2013-12-15:23:37:40] Runtime Installer end with exit code 7

[2013-12-15:23:45:35] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:45:35] Commandline is: -arp:uninstall

[2013-12-15:23:45:35] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:45:37] Relaunching with elevation

[2013-12-15:23:45:37] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2013-12-15:23:45:37] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:45:37] Commandline is: -stdio \\.\pipe\AIR_1356_0 -eu

[2013-12-15:23:45:37] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:45:37] Starting runtime uninstall. Uninstalling runtime version 3.9.0.1210

[2013-12-15:23:45:37] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2013-12-15:23:45:37] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:45:37] Rollback complete

[2013-12-15:23:45:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:45:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:45:37] Runtime Installer end with exit code 7

[2013-12-15:23:45:40] Runtime Installer end with exit code 7

[2013-12-15:23:46:32] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:46:32] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.395\LongTailPro2.4.15.air

[2013-12-15:23:46:32] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:46:42] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:46:42] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.909\LongTailPro2.4.15.air

[2013-12-15:23:46:42] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:52:01] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:52:01] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.027\LongTailPro2.4.15.air

[2013-12-15:23:52:01] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:53:12] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:53:12] Commandline is: C:\Users\scott\Desktop\LongTailPro2.4.15.air

[2013-12-15:23:53:12] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-16:23:43:44] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86

[2013-12-16:23:43:44] Commandline is:

[2013-12-16:23:43:44] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-16:23:43:50] Relaunching with elevation

[2013-12-16:23:43:50] Launching subprocess with commandline c:\users\scott\appdata\local\temp\air82ff.tmp\adobe air installer.exe -ei

[2013-12-16:23:43:54] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86

[2013-12-16:23:43:54] Commandline is: -stdio \\.\pipe\AIR_3836_0 -ei

[2013-12-16:23:43:54] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-16:23:43:54] Starting silent runtime update. Updating runtime from version 3.9.0.1210 to version 3.9.0.1380

[2013-12-16:23:43:54] Reinstalling c:\users\scott\appdata\local\temp\air82ff.tmp\setup.msi

[2013-12-16:23:44:24] Runtime Installer end with exit code 1

[2013-12-16:23:44:24] Elevated install completed

[2013-12-16:23:45:46] Application Installer begin with version 3.9.0.1380 on Windows 7 x86

[2013-12-16:23:45:46] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.869\LongTailPro2.4.15.air

[2013-12-16:23:45:46] Installed runtime (3.9.0.1380) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-16:23:46:26] Application Installer begin with version 3.9.0.1380 on Windows 7 x86

[2013-12-16:23:46:26] Commandline is: C:\Users\scott\AppData\Local\Temp\Rar$DIa0.335\LongTailPro2.4.15.air

[2013-12-16:23:46:26] Installed runtime (3.9.0.1380) located at c:\Program Files (x86)\Common Files\Adobe AIR

This topic has been closed for replies.

1 reply

LozzlesAuthor
Participating Frequently
December 19, 2013

anyone? pleeeaassseee

chris.campbell
Legend
December 19, 2013

I do see that you're running into some MSI errors trying to update AIR:

[2013-12-15:23:45:35] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:45:35] Commandline is: -arp:uninstall

[2013-12-15:23:45:35] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:45:37] Relaunching with elevation

[2013-12-15:23:45:37] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2013-12-15:23:45:37] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-12-15:23:45:37] Commandline is: -stdio \\.\pipe\AIR_1356_0 -eu

[2013-12-15:23:45:37] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-12-15:23:45:37] Starting runtime uninstall. Uninstalling runtime version 3.9.0.1210

[2013-12-15:23:45:37] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2013-12-15:23:45:37] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:45:37] Rollback complete

[2013-12-15:23:45:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:45:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2013-12-15:23:45:37] Runtime Installer end with exit code 7

[2013-12-15:23:45:40] Runtime Installer end with exit code 7

I would recommend using Microsoft's MSI Fix It utility to uninstall both AIR and Long Tail Pro.  Once uninstalled, go and install AIR from http://get.adobe.com/air then install Long Tail Pro again.

http://support.microsoft.com/mats/program_install_and_uninstall

LozzlesAuthor
Participating Frequently
December 19, 2013

Hello chris, i sincerely appreciate your input, this is so frustrating im worried i may have to see a therapist once ive sorted it!

I tried your suggestion but it doesnt seem to have help.

Longtail pro never actually lauches or gets installed.

Again i appreciate any help!!