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Laurence604
Participant
February 18, 2014
Question

AIR Publish for iOS Error: Install application on the connected iOS device

  • February 18, 2014
  • 11 replies
  • 9759 views

OK, I've been having this issue sporadically for a pretty long time now, I'm talking months if not over a year. Currently I am using Adobe Flash Pro CS 6 on a PC with Windows 8, AIR 4.0.0.1390 SDK installed. Sometimes, when publishing the App and having "Install the application on the connected iOS device" checked I receive the following error message although the iPad is connected with 2.5 GB available:

"Error creating files.

Uninstallation Error: Failed to send request to device.

Device Error: please check if there is enough space on the device."

I have found absolutely no rhyme or reason for this to occur. Sometimes it will, sometimes it won't, but I just tried publishing with install about four times, having unplugged the iPad, removed the previous App manually, closed the previously installed App, closed and reopened Flash, and it still won't install. Usually I can get it to install after a couple tries, thus dampening my urge to post a thread but I've now been driven to write due to the number of errors.

Oddly a Google search for "Uninstallation Error: Failed to send request to device." yields no results, am I the only receiving this message?

I keep hoping that new releases of AIR will resolve this issue but alas, no such luck. Anyone have a fix for this or able to confirm similar frustrations? I am currently using a first generation iPad, but have also experienced similar issues with third generation iPad.

This topic has been closed for replies.

11 replies

R
Rolf_Rahbek
Known Participant
December 20, 2017

Sorry, it's working now. Embarrassed to say that the prov. file didn't have the iPad I tested

But Just to let you know I can now publish directly from the latest version of Adobe Animate to an iPad running the latest IOS 11, Using the latest Air 28.  (Itunes is version 12.6.0.100)

However the Icon for the app is not shown on the iPad but I've read that this doesn't work on IOS 11 when testing.

Hi

I also get this error from Adobe Animate (latest version 18.0.1Build 115). I publish to Air 28 (l28.0.0.125) (device testing) .

If I publish to IOS 10 (on another iPad) everything works fine.

I'm using a valid Developer certificate  and provision

With Air 28 should't this work??

Thanks, any help is appreciated

prakasku
Adobe Employee
prakasku
Adobe Employee
December 21, 2017

Hi,

I tried to install a sample app with Adobe Animate 18.0.1 using AIRSDK 28.0.0.125 on iOS 11 and it is working fine.

Tried on Window and Mac machine.

Could you please verify if the Developer certificate and provisioning profile are valid.

Thanks

Prakash | Adobe AIR Engineering

R
Rolf_Rahbek
Known Participant
December 21, 2017

Thanks. I got it working already and changed my post. Thanks.

Santanu Karar
Santanu Karar
Known Participant
October 27, 2017

This is kind of ridiculous.

I'm continuously getting "Installation Error: APIInternalError" using AIR 26.0, in Mac.

I tried installing through Flash Builder (through USB), but no luck.

Anki_AG_
Adobe Employee
Anki_AG_
Adobe Employee
October 30, 2017

Hi Santanu,

Please make sure that you are not using Distribution certificates while packaging your application. Please use Enterprise/Development certificate. Let us know in case the issue persists.

Thanks,

Ankit | Team Adobe AIR

E
Edanesh123
Participating Frequently
September 26, 2017

I also start having this problem.

When i install my app (via animate cc) on a device with ios 10.3.3 or lower - all is good.

[using AIR 26.]

But, after I have upgraded my iPhone6 to ios11 - I keep getting installation Errors:

what to do ??? Anybody ?

I have to publish this version ASAP...

The certificate & mobile provision is set for 'development'.

E
Edanesh123
Participating Frequently
September 26, 2017

SEE HERE & VOTE for fixing this in the next AIR version

https://tracker.adobe.com/#/view/AIR-4198467

zentralmaschine
zentralmaschine
Participant
September 19, 2017

I am having the same problem on an iPhone 5S iOS 10.3.3.

Why Adobe keeps on releasing buggy software like this? I am paying for this rubbish, but it's completely unusable!

M
Meta-fm
Participant
August 19, 2017

Wonder why this error is not attended by Adobe developers!? Why Animate CC is not patched yet with a fix!? Very amateurish.
So for now publishing toward IOS is _BROKEN_ under PC anc MAC.
Fix? use XCode and dump Animate CC.

    S
    sumeetb
    Participant
    July 4, 2017

    I had this problem from this weekend and i could not get my IPA to install on the iPhone running iOS10.3.

    With some help, i could finally get it to work.

    i had to use a free third party app on my mac to re-sign the ipa with the provisioning profiles and entitlements.

    use this link to install the app called iRe-Sign and follow the simple app to resign the app and install on the device.

    https://github.com/maciekish/iReSign

    A
    Aakriti_Garg
    Participating Frequently
    July 5, 2017

    Hi,

    We are successfully able to install IPA on iPhone running on iOS10.3.3 with AIR SDK 26 using cmd line.
    Could you please share more details about the issue your are facing.

    Thanks

    Aakriti (Adobe AIR Engineering)

    S
    s2hago
    Known Participant
    August 3, 2017

    Hi, I got the error --  Installation Error: APIInternalError. on an iPad mini with iOS 11 beta 4, AIR SDK 26, Flash Pro CC 2015.

    How can I fix it?

    P
    par12812
    Known Participant
    May 15, 2015

    +1

    iPad1 iOS 5.1.1

    Adobe AIR 18 BETA

    Not able to install the build via ADT install or via iTunes.

    Hey, AIR team, what's up?

    Shweta_B
    Adobe Employee
    Shweta_B
    Adobe Employee
    May 15, 2015

    Hi,

    Kindly refer the system requirements link below:

    http://www.adobe.com/in/products/air/tech-specs.html

    If possible, please update your device to OS 6.1 and above.

    Thanks,

    Adobe AIR Team

    T
    tommybanana1967go
    Inspiring
    May 17, 2015

    Problem is iPad 1 most up to date iOS is 5.1.1.

    So basically now that AIR is limited to iOS 6.1 and above the we cant develop for iPad 1 anymore.

    Shweta_B
    Adobe Employee
    Shweta_B
    Adobe Employee
    February 11, 2015

    Hi,


    Could you please upgrade to Flash Professional CC 2014 version and share the results in case of issues.

    Thanks,

    Adobe AIR Team

    B
    blogtom
    Known Participant
    February 22, 2015

    @Shwete Just fix the issue for Flash CS 6! Why should we spend hundreds of dollars for an upgrade?

    M
    molotowitzz
    Participating Frequently
    April 7, 2015

    Because developers need to spend hundreds of hours to develop features and fix issues.

      B
      bwmed
      Participant
      November 4, 2014

      Hi,

      I have a similar problem reported here:

      Bug#3839846 - Unable to compile & install to iOS device (plugged in) - APIInternalError/Device Error

      I hope the next release will contain a fix cause there is no way I can test on ios 8.

      Thank you

      Shweta_B
      Adobe Employee
      Shweta_B
      Adobe Employee
      November 7, 2014

      Thanks for reporting the issue.

      Try installing the app using the ADT install command.

      First, use the below command to find the device ID on which you wish to install the app (Note down the Handle #):

      C:/> AIRSDK/bin/adt -devices -platform iOS

      Then, use the below ADT install command to install app on your iOS device:

      C:/> AIRSDK/bin/adt -installApp -platform ios -device <handle #> -package <test.ipa>

      C
      Captain_N_
      Known Participant
      April 10, 2015

      Hi,

      I'm getting this error too, but only when trying to install on iPad 1 with iOS 5.1.1, and I'm getting it on the command line as well with adt (from OS X). It all works fine on iPad Mini (2nd gen I think with retina and iOS 8.2).

      I'm using AIR SDK 17.0.0.124.

      I completely reinstalled my OS just last Tuesday (it's now Friday), and all the Adobe suite.

      Thanks,

      Kevin N.

      _
      _falcan0
      Inspiring
      October 26, 2014

      I've got the issue when publishing with CS6 mentioned in this thread as well since iOS8, it's on regular basis unfortunately:

      Uninstallation Error: APIInternalError.

      Here's a workaround that's working for me so far - it looks like the issue appears on what the message hints:uninstallation issue. If an app with the id you're publishing doesn't exist on iPad, it fires this error.

      he workaround for me is to install the ipa with the same app id (com.company.someid) through iTunes.

      Once installed, I go back to CS6 and it happily publishes (uninstalls the iTunes installed app first, then installs the version from IDE). Then it seems to be working from that point on, for the particular app...

      Show more replies
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