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Participant
Jul 25, 2011 12:24 AM UTC
Question

Amazon Cloud Uploader Error

I am trying to use Amazon.com Mp3 Uploader but keep receiving an error message stating that I need to install the latest version of Adobe Air. I have it installed. I tried doing a new install on both the Cloud player and Adobe Air but keep receiving the same error message. However, I am able to upload music. The error message is annoying but the program works. How can I get rid of the error message?

[2011-07-24:20:03:09] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86 [2011-07-24:20:03:09] Commandline is:  [2011-07-24:20:03:09] No installed runtime detected [2011-07-24:20:03:14] Relaunching with elevation [2011-07-24:20:03:14] Launching subprocess with commandline c:\users\rickym~1\appdata\local\temp\air5fcb.tmp\adobe air installer.exe -ei [2011-07-24:20:03:14] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86 [2011-07-24:20:03:14] Commandline is: -stdio \\.\pipe\AIR_6532_0 -ei [2011-07-24:20:03:14] No installed runtime detected [2011-07-24:20:03:15] Starting silent runtime install. Installing runtime version 2.7.0.19530 [2011-07-24:20:03:15] Installing msi at c:\users\rickym~1\appdata\local\temp\air5fcb.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A} [2011-07-24:20:03:23] Runtime Installer end with exit code 0 [2011-07-24:20:03:23] Elevated install completed [2011-07-24:20:03:26] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck [2011-07-24:20:03:26] Runtime Installer end with exit code 0 [2011-07-24:20:03:31] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86 [2011-07-24:20:03:31] Commandline is: -installupdatecheck [2011-07-24:20:03:31] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR [2011-07-24:20:03:33] Performing pingback request [2011-07-24:20:03:33] Pingback request completed with HTTP status 200 [2011-07-24:20:03:33] Starting runtime background update check [2011-07-24:20:03:33] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update [2011-07-24:20:03:33] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update to C:\Users\Ricky Martin\AppData\Roaming\Adobe\AIR\Updater\Background [2011-07-24:20:03:33] Runtime update not available [2011-07-24:20:03:33] Unpackaging cancelled [2011-07-24:20:03:33] Runtime Installer end with exit code 0

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5 replies

chris.campbell
Legend
Aug 1, 2011 5:01 PM UTC

Hi Rick,

Can you try a couple of things for us?

First, remove the updater directory inside the %APPDATA%\Roaming\Adobe\AIR directory.  If you still encounter the phantom update, you can disable automatic updates entirely using the AIR Settings Manager described in this Adobe KB article:

Adobe AIR 2.0 auto-update capability

Thanks,

Chris

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Participant
Aug 2, 2011 12:10 AM UTC

Chris,

I deleted the directory....did not help. I downloaded the settings

manager but can't install. Windows says it does not know how to open it.

However, it is not an "Update Problem". The error message states:

"Something went wrong trying to install the application. Download the

latest version."

I downloaded the latest version. The program works, I can upload music,

but the error message keeps popping up.

Any other possible solutions?

Rick

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chris.campbell
Legend
Aug 8, 2011 10:27 PM UTC

Hi Rick,

The settings manager should be able to install.  Can you try installing the AIR runtime again from: http://get.adobe.com/air to see if that helps?  If possible please also attach any error message you receive (from either the AIR runtime installer or the Amazon uploader.)

Thanks,

Chris

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