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2 replies

J
janderson611
Participant
April 21, 2017

I'm getting this same error on a mac. I am the administrator of the computer, so I do not understand the error or how to get around it.

Thanks

A
Anonymous
April 15, 2017

This is the message I get when I try to update my Adobe Air. 

A
Anonymous
April 15, 2017

PLEASE NOTE:  I AM THE ADMINISTRATOR AND OWNER OF THIS COMPUTER.  AS PER THE PICTURE ABOVE.

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
April 17, 2017

Hi,

What OS are you using currently? If you are using any Windows other than Win 10 please use https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions tool and see if it resolves your issues. If you are on Windows 10  go to "Control Panel\All Control Panel Items\Troubleshooting\All Categories" and run the Program Compatibility troubleshooter and select Adobe AIR there.

Let us know if you still see some issue.

Thanks!

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