Inspiring

Question

Android 6 update and -505 Error

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Hi,

Our users are facing with the error "505" when upgrade their Android to 6.0 version.

(this is the similar issue with Android 5.0 a year ago)

Is it known issue or not? What should we do next?

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lizl35050633

Participant

Ok, this problem is still present in Android devices. I am here to provide a solution to this problem. There are several reasons for this problem, but the solution is generic. To solve Google play error 505, you can do things: clear the Google Play Store Cache, reinstall or update the Google Play Store, enable the Download Manager to correct Android settings, delete and reinstall the problematic app, and clear all Android apps. Content (back up before deleting). Try it one by one until your problem is solved.

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Anki_AG_

Adobe Employee

Hi,

Could you please explain more in which scenario you are seeing this error?

Thanks,

Ankit

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Oleg KorchaginAuthor

Inspiring

It is difficult to describe the whole scenario. The complaints come from our users.

But it seems the situation is as follows:

1. User updates Android from version 5.* to 6.0.

2. After that our applications disappeared from user device.

3. When user try to reinstall application from Google Play - user will see message with 505 Error.

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ciaoamigos1973

Inspiring

Also all my users have the same problem.

After they have upgraded from Android 5.0 to 6.0

Please explain how to solve!

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