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Participant
April 8, 2011
Question

App crashes since relase of AIR 2.6, thoughts?

  • April 8, 2011
  • 2 replies
  • 2072 views

We have an app that allows our home workers to access our games and chat products in one place. It's not been modified for a long while. Since the recent release of AIR 2.6, a lot of our workers have been experiencing fatal crashes, that only give only the choice to close the program.

Here is an example of a Window Crash report we have been supplied with (None of our Mac users have crashed as far as we are aware)

Faulting application name: ChatModerator.exe, version: 0.0.0.0, time
stamp: 0x4cc1ee32
Faulting module name: Adobe AIR.dll, version: 2.6.0.19120, time stamp:
0x4d7a8071
Exception code: 0xc0000005
Fault offset: 0x00066e70
Faulting process id: 0xa70
Faulting application start time: 0x01cbf5b8a353fca0
Faulting application path: C:\Program Files\ChatModerator\ChatModerator.exe
Faulting module path: c:\Program Files\Common Files\Adobe
AIR\Versions\1.0\Adobe AIR.dll
Report Id: 4354ae45-61c8-11e0-861b-00a0d1ac2a82


Log Name:      Application
Source:        Application Error
Date:          08/04/2011 11:09:18
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      G-PC
Description:
Faulting application name: ChatModerator.exe, version: 0.0.0.0, time
stamp: 0x4cc1ee32
Faulting module name: Adobe AIR.dll, version: 2.6.0.19120, time stamp:
0x4d7a8071
Exception code: 0xc0000005
Fault offset: 0x00066e70
Faulting process id: 0xa70
Faulting application start time: 0x01cbf5b8a353fca0
Faulting application path: C:\Program Files\ChatModerator\ChatModerator.exe
Faulting module path: c:\Program Files\Common Files\Adobe
AIR\Versions\1.0\Adobe AIR.dll
Report Id: 4354ae45-61c8-11e0-861b-00a0d1ac2a82

Any one else expericenced similar issues with the release of AIR 2.6? Apps that have not be changed but now fail if AIR is updated. We have currently been unable to pinpoint a particular action causing the ensuing crash but are continuting to investigate. Any thoughts, clues, suggestions etc answers on a post card.

This topic has been closed for replies.

2 replies

Participant
May 2, 2011

Yeah, we seem to be getting a similar issue with our Air app as of version 2.6.  We're trying to downgrade Air and confirm that it's just 2.6, but here is the error report from Windows 7 Event Viewer:

And Air 2.7 seems to be giving us memory leaks so we're not using that either.
Simon.

Faulting application name: MenucastProjector.exe, version: 0.0.0.0, time stamp: 0x4d90a051
Faulting module name: Adobe AIR.dll, version: 2.6.0.19140, time stamp: 0x4da50998
Exception code: 0xc0000005
Fault offset: 0x001700b3
Faulting process id: 0x950
Faulting application start time: 0x01cc05d2bd6836c4
Faulting application path: C:\Program Files (x86)\Menucast\MenucastProjector\MenucastProjector.exe
Faulting module path: c:\Program Files (x86)\CommonFiles\Adobe AIR\Versions\1.0\Adobe AIR.dll
Report Id: 9f6f7673-73de-11e0-a0e0-002522a0bc81
chris.campbell
Legend
May 2, 2011

Any chance we could get the drwatson log/crash dump files for further investigation?  If you could please open a new bug at bugbase.adobe.com and attach your crash log/dmp.  If the .dmp is to large, please feel free to email me at ccampbel@adobe.com.  Once the bug has been added, it would be great if you could reply here with a link.

Thanks,

Chris

Participant
May 4, 2011

Hi Chris,

Happy to send the crash dump files if I can access them.  How do I access that on Windows 7 (64bit)?

Simon.

Participating Frequently
April 11, 2011

Hi,

Can you provide a download URL of this application?

mad_micraAuthor
Participant
April 18, 2011

Subject to approvals and organising an appropriate log on this can be arranged. Approval has yet to be given for this to happen. We are currently trying to gather as much information as possible. Not all users with 2.6 have been crashing from what we have found out. It has affected 1 Mac user but mainly Windows 7 users and at present we have yet to find a pattern of events that lead to the crash.