Skip to main content
H
harvest_org
Participant
October 16, 2013
Question

App Updater Crashes on MacOS with Air 3.9

  • October 16, 2013
  • 1 reply
  • 636 views

We just released a new version of our desktop Air app, nothing different with any of the configuration files except for a higher version number. One of our Mac users (10.8.5) who had already updated to Air 3.9 sees the auto updater dialog and it appears to download the new version but then immediately crashes and does not come back. I went to one our our Macs (10.8.5) that did not have the 3.9 Air update and ran the updater and it ran successfully as normal with no problems. I then uninstalled the newest build of our app, updated to Air 3.9, reinstalled the old version of our app, and ran the updater again and experienced the same crashing problem as the other Mac that had already updated. Testing with and without the Air 3.9 update on Windows 7 and 8 does not yield any problems.

Does anybody have any suggestions?

This topic has been closed for replies.

1 reply

chris.campbell
chris.campbell
Legend
October 16, 2013

Could you please open a new bug report on this over at bugbase.adobe.com?  When adding the bug, it would be great if we could get copies of both the new and older versions of your application.  If you'd like to keep this private, feel free to email the installers to me directly (ccampbel@adobe.com). 

Once added, please post back with the URL and I'll start our internal investigation.

Thanks,

Chris

H
harvest_orgAuthor
Participant
October 16, 2013

Hello Chris,

Thank you for your quick response! I would like to keep the installers private and have therefore e-mailed them to you at the address provided.

Also, the bug link you provided send my browser into a redirect loop, any other link I should try?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices