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A
Anonymous
April 18, 2012
Answered

application does not install

  • April 18, 2012
  • 1 reply
  • 3544 views

I have updated AIR to 2.7 version (on Windows 7) right before installing my application and the installation does not started . I made an simple test application wich no functionality - only white screen - it also does not start to install.

Then i found out that every click on .air file opens Application Installer process in task manager but nothing happens.

AIR log file says:

[2012-04-17:10:13:30] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-17:10:13:30] Commandline is: C:\www\testair\testair.air

[2012-04-17:10:13:30] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR

This process can be open all the time while computer works - and nothing more

This topic has been closed for replies.
Correct answer chris.campbell

I'm having this same problem. Here's my log file (from uninstallation through reinstallation and application install attempt):

[2012-04-26:15:51:49] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-26:15:51:49] Commandline is: -uninstall

[2012-04-26:15:51:49] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-26:15:51:49] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

[2012-04-26:15:51:49] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-26:15:51:51] Runtime Installer end with exit code 0

[2012-04-26:15:52:58] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-26:15:52:58] Commandline is:

[2012-04-26:15:52:58] No installed runtime detected

[2012-04-26:15:53:01] Relaunching with elevation

[2012-04-26:15:53:01] Launching subprocess with commandline c:\users\u374441\appdata\local\temp\aire999.tmp\adobe air installer.exe -ei

[2012-04-26:15:53:01] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-26:15:53:01] Commandline is: -stdio \\.\pipe\AIR_7984_0 -ei

[2012-04-26:15:53:01] No installed runtime detected

[2012-04-26:15:53:01] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-26:15:53:01] Installing msi at c:\users\u374441\appdata\local\temp\aire999.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-26:15:53:03] Runtime Installer end with exit code 0

[2012-04-26:15:53:04] Elevated install completed

[2012-04-26:15:55:57] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-26:15:55:57] Commandline is: C:\Users\u374441\Downloads\RealityChartingV6.0.air

[2012-04-26:15:55:57] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR


Could you guys try creating a new, temporary, administrator account and see if AIR will install with the new account?

1 reply

chris.campbell
chris.campbell
Legend
April 19, 2012

Could you try installing the AIR 3.2 runtime and post the entire log file afterwards?  I'm surprised that it's stopping at the last line listed in your log.

A
Anonymous
April 19, 2012

I also found out when uninstalling AIR from computer this process starts and does not close after uninstall is complete

when installing AIR, even after a success message, in process list are standing:

Here are a few lines of log file

[2012-04-19:11:08:17] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-19:11:08:17] Commandline is: -arp:uninstall

[2012-04-19:11:08:17] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-19:11:08:19] Relaunching with elevation

[2012-04-19:11:08:19] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2012-04-19:11:08:19] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-19:11:08:19] Commandline is: -stdio \\.\pipe\AIR_4824_0 -eu

[2012-04-19:11:08:19] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-19:11:08:20] Starting runtime uninstall. Uninstalling runtime version 2.7.1.19610

[2012-04-19:11:08:20] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2012-04-19:11:08:22] Runtime Installer end with exit code 0

[2012-04-19:11:08:22] Elevated install completed

[2012-04-19:11:10:21] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-19:11:10:21] Commandline is:

[2012-04-19:11:10:21] No installed runtime detected

[2012-04-19:11:10:23] Relaunching with elevation

[2012-04-19:11:10:23] Launching subprocess with commandline c:\temp\air7213.tmp\adobe air installer.exe -ei

[2012-04-19:11:10:23] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-19:11:10:23] Commandline is: -stdio \\.\pipe\AIR_1296_0 -ei

[2012-04-19:11:10:23] No installed runtime detected

[2012-04-19:11:10:24] Starting silent runtime install. Installing runtime version 3.1.0.4880

[2012-04-19:11:10:24] Installing msi at c:\temp\air7213.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2012-04-19:11:10:27] Runtime Installer end with exit code 0

[2012-04-19:11:10:27] Elevated install completed

[2012-04-19:11:11:49] Application Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-19:11:11:49] Commandline is: C:\www\areola\flash\testair.air

[2012-04-19:11:11:49] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-19:11:17:33] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-19:11:17:33] Commandline is: -arp:uninstall

[2012-04-19:11:17:33] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-19:11:17:39] Relaunching with elevation

[2012-04-19:11:17:39] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2012-04-19:11:17:39] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-19:11:17:39] Commandline is: -stdio \\.\pipe\AIR_1144_0 -eu

[2012-04-19:11:17:39] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-19:11:17:39] Starting runtime uninstall. Uninstalling runtime version 3.1.0.4880

[2012-04-19:11:17:39] Uninstalling product with GUID {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2012-04-19:11:17:41] Runtime Installer end with exit code 0

[2012-04-19:11:17:41] Elevated install completed

[2012-04-19:11:26:19] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-19:11:26:19] Commandline is:

[2012-04-19:11:26:19] No installed runtime detected

[2012-04-19:11:26:29] Relaunching with elevation

[2012-04-19:11:26:29] Launching subprocess with commandline c:\temp\air1380.tmp\adobe air installer.exe -ei

[2012-04-19:11:26:29] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-19:11:26:29] Commandline is: -stdio \\.\pipe\AIR_6072_0 -ei

[2012-04-19:11:26:29] No installed runtime detected

[2012-04-19:11:26:29] Starting silent runtime install. Installing runtime version 3.1.0.4880

[2012-04-19:11:26:29] Installing msi at c:\temp\air1380.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2012-04-19:11:26:30] Runtime Installer end with exit code 0

[2012-04-19:11:26:30] Elevated install completed

[2012-04-19:11:29:55] Application Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-19:11:29:55] Commandline is: C:\www\areola\flash\testair.air

[2012-04-19:11:29:55] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR

A
Anonymous
November 21, 2012

The next thing I'd try is to create a new, temporary user account, and see if you can install there.  Once installed, the app (and AIR) should be available to all user accounts.


Hi yes I have created a new profile and delete the main profile and it works.

The old profile could not be corrupt because it was a new computer only working

for 3 days there had to be a way to fix that. so many where having the same

problem, but any ways all is working on a new profile. Thanks

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