Application keeps crashing after an amount of time
Hello,
Since an certain amount of time we get crashes with our application on some of our PC's. It's an touchscreen application and it's running on a builtin PC with an Intel G41 Express Chipset. The application only crashes if it runs fullscreen.
I've tried various things to get a solution but everytime the application keep's crashing. The things i've tried so far:
- Reinstall a clean Windows 7 (x86), No chipset drivers (just the drivers Windows recognized) with Adobe AIR 3.6 and the application, after that i've tried Adobe AIR 3.4 and 3.5. Application keeps crashing on the Adobe AIR.dll that's in C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\
- Reinstall a clean Windows 7 (x86), the latest chipset drivers with Adobe AIR 3.6 and the application, after that i've tried Adobe AIR 3.4 and 3.5. No other software. Application keeps crashing.
- Reinstall a clean Windows 7 (x64) with Adobe AIR 3.6 and the application, after that i've tried Adobe AIR 3.4 and 3.5. Application keeps crashing.
I'm guessing the chipset is messing up Adobe AIR, because if we run it on another PC the application runs fine. Even if I run the application in Windows XP mode, the application runs fine. But I guess that's just because "Windows XP mode" simulates other hardware.
In the Windows Event Log I can find the following entry:
Naam van toepassing met fout: SenF.exe, versie: 0.0.0.0, tijdstempel: 0x4eb75ae0 Naam van module met fout: Adobe AIR.dll, versie: 3.6.0.5970, tijdstempel: 0x510d8c68 Uitzonderingscode: 0xc0000005 Foutoffset: 0x001b1d38 Id van proces met fout: 0xf84 Starttijd van toepassing met fout: 0x01ce198187df72be Pad naar toepassing met fout: C:\Program Files\SenF\SenF.exe Pad naar module met fout: C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll Rapport-id: e9a85ae2-8574-11e2-9597-e06995e99d65 |
I've created a dump file and I can find the following:
0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** WARNING: Unable to verify timestamp for SenF.exe *** ERROR: Module load completed but symbols could not be loaded for SenF.exe GetPageUrlData failed, server returned HTTP status 404 URL requested: http://watson.microsoft.com/StageOne/SenF_exe/0_0_0_0/4eb75ae0/Adobe_AIR_dll/3_6_0_5970/510d8c68/c0000005/001b1d38.htm?Retriage=1 FAULTING_IP: Adobe_AIR+1b1d38 66e81d38 8b8694000000 mov eax,dword ptr [esi+94h] EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 66e81d38 (Adobe_AIR+0x001b1d38) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 00000000 Parameter[1]: 00000094 Attempt to read from address 00000094 PROCESS_NAME: SenF.exe ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 00000000 EXCEPTION_PARAMETER2: 00000094 READ_ADDRESS: 00000094 FOLLOWUP_IP: Adobe_AIR+1b1d38 66e81d38 8b8694000000 mov eax,dword ptr [esi+94h] MOD_LIST: <ANALYSIS/> NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 FAULTING_THREAD: 00000490 BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_DEREFERENCE DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE LAST_CONTROL_TRANSFER: from 00000000 to 66e81d38 STACK_TEXT: 00000000 00000000 00000000 00000000 00000000 Adobe_AIR+0x1b1d38 STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: Adobe_AIR+1b1d38 FOLLOWUP_NAME: MachineOwner MODULE_NAME: Adobe_AIR IMAGE_NAME: Adobe AIR.dll DEBUG_FLR_IMAGE_TIMESTAMP: 510d8c68 FAILURE_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE_c0000005_Adobe_AIR.dll!Unknown BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_Adobe_AIR+1b1d38 WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/SenF_exe/0_0_0_0/4eb75ae0/Adobe_AIR_dll/3_6_0_5970/510d8c68/c0000005/001b1d38.htm?Retriage=1 Followup: MachineOwner |
Can someone point the the right direction? If necessary I can upload the whole DMP file.
If you need more information feel free to ask. I'm not the developer of this program so I might get in contact with the company that build this application to get your questions answered.
Many thanks in advance.
Message was edited by: Michel van den Hoek
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