Skip to main content
Damon Edwards
Damon Edwards
Inspiring
October 10, 2013
Question

ApplicationUpdater UI auto update failing

  • October 10, 2013
  • 1 reply
  • 950 views

This is a cross-post from http://forums.adobe.com/thread/1312883 The gist is earlier today the ApplicationUpdater UI was failing to download an update that was posted. Just now the update started to successfully dowload (without any changes) but when you click 'Install Now' it closes the app but fails to install the update.  However, the failure to install was captured by the Console - the output is below

Oct 10 16:31:54 Damons-MacBook-Pro.local Adobe AIR Application Installer[9129]: Application Installer begin with version 3.9.0.1030 on Mac OS 10.8.5 x86
Oct 10 16:31:54 Damons-MacBook-Pro.local Adobe AIR Application Installer[9129]: Commandline is: "/Users/damon/Library/Application Support/com.eworksmedia.xmpp.chat/Local Store/#ApplicationUpdater/update.air" 1.0.2
Oct 10 16:31:54 Damons-MacBook-Pro.local Adobe AIR Application Installer[9129]: Installed runtime (3.9.0.1030) located at /Library/Frameworks/Adobe AIR.framework
Oct 10 16:31:54 Damons-MacBook-Pro.local Adobe AIR Application Installer[9129]: Application Installer end with exit code 2
This topic has been closed for replies.

1 reply

M
mjewl
Participating Frequently
October 17, 2013

I've also come across this — did you find any solution?

M
Mcm Karl
Participant
October 17, 2013

We have been running into the same issue with our Application and appears to have started with AIR 3.9.

We are seeing the same console output on our Mountain Lion machines:

Oct 16 13:54:51: Application Installer begin with version 3.9.0.1030 on Mac OS 10.8.4 x86
Oct 16 13:54:51: Commandline is: "/Users/karl/Library/Preferences/com.mcmguides.pdg.SNCO.2013/Local Store/#ApplicationUpdater/update.air" 5.1.36
Oct 16 13:54:51: Installed runtime (3.9.0.1030) located at /Library/Frameworks/Adobe AIR.framework
Oct 16 13:54:51: Application Installer end with exit code 2

After testing a number of times I did see the update succeed using the same version of AIR:

Oct 16 14:10:55: Application Installer begin with version 3.9.0.1030 on Mac OS 10.8.4 x86
Oct 16 14:10:55: Commandline is: -update "/Applications/PDG GOLD SNCO - 2013.app" "/Users/karl/Library/Preferences/com.mcmguides.pdg.SNCO.2013/Local Store/#ApplicationUpdater/update.air" 5.1.36
Oct 16 14:10:55: Installed runtime (3.9.0.1030) located at /Library/Frameworks/Adobe AIR.framework
Oct 16 14:10:56: Installed app (com.mcmguides.pdg.SNCO.2013) located at /Applications/PDG GOLD SNCO - 2013.app
Oct 16 14:10:57: Unpackaging file:///Users/karl/Library/Preferences/com.mcmguides.pdg.SNCO.2013/Local%20Store/%23ApplicationUpdater/update.air to /var/folders/2_/lrc0kp3j0b344x__r6y75g980000gn/T/FlashTmp.LZskKv
Oct 16 14:11:01: Application signature verified
Oct 16 14:11:01: Unpackaging/validation complete
Oct 16 14:11:01: Converting unpackaged application to a native installation package in /var/folders/2_/lrc0kp3j0b344x__r6y75g980000gn/T/FlashTmp.GKSXXH
Oct 16 14:11:04: Native installation package creation succeeded
Oct 16 14:11:04: Starting app update of /Applications. Updating from com.mcmguides.pdg.SNCO.2013 version 5.1.25 to com.mcmguides.pdg.SNCO.2013 version 5.1.36 using the source file at file:///Users/karl/Library/Preferences/com.mcmguides.pdg.SNCO.2013/Local%20Store/%23ApplicationUpdater/update.air
Oct 16 14:11:23: Launching subprocess with commandline /Applications/PDG GOLD SNCO - 2013.app
Oct 16 14:11:23: Application Installer end with exit code 0

I don't really know why it was able to work this time it is the exact same app and running the same version of AIR. Since having this succeed once I have not been able to reproduce the update working, it only fails with the first console output.

If I downgrade to an older version of AIR the update appears to work fine.

I found a bug submission on this issue: https://bugbase.adobe.com/index.cfm?event=bug&id=3648402 hopefully it is getting looked into.


Karl

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices