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3dsolar
3dsolar
Participant
April 25, 2012
Question

Auto Install 3.1 AIR runtime instead of 3.2 on few computers

  • April 25, 2012
  • 2 replies
  • 1513 views

Hi,

We have a flash badge that install AIR and the app http://apps.facebook.com/djplayer/ , the app need 3.2 but on one specific computer it always install 3.1.0.4880 and so the install fail and we dont understand why this happen. (do not happen on all computers)

[2012-04-25:21:21:28] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-25:21:21:28] Commandline is: -playerVersion=11,2,202,233 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.thedj1.com/facebookapp/flash/Dj1air.air

[2012-04-25:21:21:28] No installed runtime detected

[2012-04-25:21:21:28] Invoking Application Installer for combined install

[2012-04-25:21:21:28] Launching subprocess with commandline C:\Users\Stefania\AppData\Local\Temp\AIR40F5.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\xxx\AppData\Local\Temp\AIR40F5.tmp -playerVersion=11,2,202,233 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.thedj1.com/facebookapp/flash/Dj1air.air

[2012-04-25:21:21:28] Application Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-04-25:21:21:28] Commandline is: -runtime C:\Users\xxx\AppData\Local\Temp\AIR40F5.tmp -playerVersion=11,2,202,233 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.thedj1.com/facebookapp/flash/Dj1air.air

[2012-04-25:21:21:28] No installed runtime detected

[2012-04-25:21:21:29] Unpackaging http://www.thedj1.com/facebookapp/flash/Dj1air.air to C:\Users\xxx\AppData\Local\Temp\fla5975.tmp

[2012-04-25:21:21:33] Unpackaging/validation complete

[2012-04-25:21:21:33] Application has unknown namespace http://ns.adobe.com/air/application/3.2. Attempting immediate runtime update

[2012-04-25:21:22:07] Subprocess app installer failed (-805306369)

[2012-04-25:21:22:07] Runtime Installer end with exit code 7

Thanks for your help

This topic has been closed for replies.

2 replies

3dsolar
3dsolarAuthor
Participant
June 20, 2012

I removed everything related to Air on that computer, the install works on all computers and was working on that computer until 3.2 was released, this computer always get 3.1 installer instead of 3.2 does someone could explain me where or what make IE request 3.1 installer to adobe instead of 3.2. Our Badge works (see url above) because it install well 3.2 on all computers except that one.

chris.campbell
chris.campbell
Legend
June 26, 2012

Can you please open a new bug report on this and include the code you use for your badge in the bug report?

chris.campbell
chris.campbell
Legend
May 15, 2012

I'm sorry you're running into this problem.  To clarify, are you attempting a fresh install (no runtime & no application) when clicking on the badge, and that's where you get 3.1 delivered instead of 3.2?

The log sort of indicates that this is what happened.  If it's just one machine that is being served up 3.1 instead of 3.2, we need to know what's special about that config. From the log it looks like it's plain old Windows 7.

Can we get access to your badge URL?

3dsolar
3dsolarAuthor
Participant
May 15, 2012

Hi yes exactly, we also tried to removed everything in cache and even references to adobe air in the registry but still the same.

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