A

Anonymous

Question

Can not upgrade to latest AdobeAir Insall

Forum|Forum|14 years ago
April 1, 2012
7 replies
2902 views

I've done the 'add remove programs' on my computer - then when clicking the AdobeAIR remove - a pop up appears all these programs listed I use on a daily/weekly basis - I want to just delete and upgrade but all Im getting is this error message:-

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An error occurred while uninstalling Adobe AIR. Uninstallation may not be allowed by your administrator. Please contact your administrator.

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Ive tried uninstalling my current version of Adobe Air and then downloading the latest version again and reinstalling. bt how do i keep the programs I se and still haven the latest AdobeAir upgrade to over rite the older version?

This topic has been closed for replies.

chris.campbell

Legend

I'm sorry you're running into upgrade issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

After completing these steps, you should have the latest version of AIR installed and your applications should still work.

Chris

G

Glyn2012

Participant

Hi Chris,

I have exactly the same problem as 2dowel with Windows7 and Adobe Air (I'm trying to use BBC iPaler desktop). Microsoft install and uninstall Fix It utility did not work for me. I even went back to msicuu2.exe but Adobe Air does not show in installed programs list. I think I've changed the registry entry to enable verbose logging for the MSI but not sure where the log actully gets written to? Here is extract from AIR/Logs

[2012-04-12:11:39:31] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:11:39:31] Commandline is:

[2012-04-12:11:39:31] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:11:39:36] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2012-04-12:11:39:36] Runtime Installer end with exit code 0

[2012-04-12:11:39:36] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:11:39:36] Commandline is: -installupdatecheck

[2012-04-12:11:39:36] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:11:39:38] Performing pingback request

[2012-04-12:11:39:42] Pingback request completed with HTTP status 200

[2012-04-12:11:39:42] Starting runtime background update check

[2012-04-12:11:39:42] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update

[2012-04-12:11:39:42] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background

[2012-04-12:11:39:42] Runtime update not available

[2012-04-12:11:39:42] Unpackaging cancelled

[2012-04-12:11:39:42] Runtime Installer end with exit code 0

[2012-04-12:11:57:53] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:11:57:53] Commandline is:

[2012-04-12:11:57:53] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:11:57:59] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2012-04-12:11:57:59] Runtime Installer end with exit code 0

[2012-04-12:11:57:59] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:11:57:59] Commandline is: -installupdatecheck

[2012-04-12:11:57:59] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:11:58:01] Performing pingback request

[2012-04-12:11:58:04] Pingback request completed with HTTP status 200

[2012-04-12:11:58:04] Starting runtime background update check

[2012-04-12:11:58:04] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update

[2012-04-12:11:58:04] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Owner\AppData\Roaming\Adobe\AIR\Updater\Background

[2012-04-12:11:58:04] Runtime update not available

[2012-04-12:11:58:04] Unpackaging cancelled

[2012-04-12:11:58:04] Runtime Installer end with exit code 0

[2012-04-12:12:00:14] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-12:12:00:14] Commandline is: -uninstall

[2012-04-12:12:00:14] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-04-12:12:00:14] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

[2012-04-12:12:00:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

[2012-04-12:12:00:14] Runtime Installer end with exit code 7

I'm sure there must be a registry hack that will fix this, I can understand why you might not post it here but if there is one and you could let me have it privtely I' be most grateful!

Glyn

chris.campbell

Legend

Hi Glyn,

Just to be clear, you're not seeing Adobe AIR in your remove programs control panel, correct? Usually the Microsoft Fix It repairs these types of problems, so it's unfortunate that you're still seeing this. The MSI logs might give us more information, you can find these in

C:\Users\username\AppData\Local\Temp

I just type "%temp%" in a windows explorer address bar to get to this location.

Another thing you might want to try is to create a new, temporary, user account and try installing AIR from there. Once installed, AIR should be available to all users on your system.

Chris

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