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Participant
August 7, 2017
Question

Can't download Adobe Air. Download page is not working.

  • August 7, 2017
  • 1 reply
  • 910 views

Hi,

I am trying to download Adobe Air.

I go to the 'get.adobe.com/air/' page as per this link Adobe - Adobe AIR

I click the Yellow Download Now button which takes me to the 'get.adobe.com/air/download/?installer=Adobe_AIR_26.0_for_Win32&stype=6651&standalone=1' page

This quickly changes to the 'airdownload.adobe.com/air/win/download/26.0/AdobeAIRInstaller.exe' page which produces the following message 'Can't reach this page'.

I am on Windows 10 using IE 11.

I would guess the problem is with the download page and the fact it's missing.

Can Adobe please fix it.

Thanks

This topic has been closed for replies.

1 reply

ridhij4208356012135538
Adobe Employee
Adobe Employee
August 8, 2017

Hi,

Are you using any proxy on your machine? If yes, please disable the proxy and try downloading.

Thanks!

Participant
August 8, 2017

Hi,

I think the problem is with the Adobe download link their download link goes to a server that isn’t in our (Cambridge University) DNS.

Anyway I have the download file now and have installed it. Somebody outside of my Cambridge University domain kindly downloaded it for me and sent it to me via Dropbox, so as far as I am concerned the problem is sorted but Adobe may want to look into this as it should be an easy matter for anyone to download their software.

Thanks,

Simon