Participant

Answered

Can't Install Adobe AIR - Need Admin Permission.

Forum|Forum|13 years ago
April 9, 2012
7 replies
38723 views

I can't install Adobe AIR on my Windows XP as it the error message says I need to contact the administrator.

RE:

"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

I am the owner of my PC so the amin should be myself but do not know how to do this.

I tried the right-click on the Adobe icon on my desktop to access the admin log in, but I am unable to do this as it won't accept any passwords I entered.

I need to by-pass the admin or find a way to access my admin. I think I read somewhere that Adobe may have an apllication for this but could not find it.

Anyone have any idea how to get this application running on my PC?

Installation

This topic has been closed for replies.

Correct answer chris.campbell

I'm sorry you're running into installation issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

cjunicorn

Participant

I've been having trouble with the loading of Adobe Air with Windows 10. After reading all the different solutions and issues. I finally was able to come up with a solution. Once Adobe Air gives this message close the installer and go to your download file and locate AdobeAIRInstaller.exe Right mouse click and select Run as Administror. This will install the program. I hope this works for you all.

T

thiefunny

Participant

Man, you just saved my life THANKS!!!!

A

Anonymous

cjunicorn, Your idea was the best and the easiest on the whole page. You saved me a TON of time! Your idea worked for me, as well! THANKS!

--George Stancliffe, author of SPEED READING 4 KIDS

juanito1968

Participant

Dear Community,

for the very first time in my life I'm experiencing serious problems when trying to install on a MicroSoft Windows 7 SP 1 Ultimate fully patched (at May 24th, 2016) the latest regular or beta releases of Adobe AIR.

I tried to install them from the Admin user with Admin privileges: I got the reply I should contact the Admin (?)

Then, I entered the Windows in Secure mode, from the Admin user with Admin privileges and got the same reply.

I tried the MicroSoft FixIt workaround but the file wont download: tried many times on both Windows 7 Ultimate SP 1 and Windows 8.1 Professional Fully patched.

The online alternative didnt detect anything at all.

Sincerely I don't know what else I should do in order to have the Adobe AIR installed on that Windows.

Previously I had to use the GWX Control Panel to avoid Windows 10 be installed over Windows 7 (that laptop didnt support Windows 8.1 so I dont wanna try with Windows 10); is it possible that the GWX software has somehow modified some Windows DLL blocking me from installing Adobe AIR?

I had no problems at all installing the latest beta release of Flash Player.

Waiting for some answer I remain.

Yours sincerely.

N

NYelle

Participant

I had the same issue on windows 10.

Microsoft Fix it option didn't work as it's not compatible with Windows 10.

I end up having to run all the updates in compatibility mode using Windows 8 mode + run as administrator for options.

masonh26185879

Participant

I've had this problem for a week now and finally found a fix. Try running the Adobe air installer in windows service pack 3 or any of the other compatibility types

Right-click the installer. Click the compatibility tab. Then choose windows service pack 3, and select the check box.

I finally tried that after a week of tinkering with other solutions, but this was the ultimate fix for it.

I hope this helps someone

C

cweks

Participant

Use account ADMINISTRATOR to install Adobe Air

I've enabled the account ADMINISTRATOR first via

net user administrator /active:yes

I was using administrator equivalent account first and could not install Adobe Air

P

Profirst13

Participant

how to to do it ? i have pc

when try to download adobe air it says :An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

i tried micro fix it but it is not work. normally my adobe air worked but since 2 month i cant download any software based on adobe air. so i uninstalled adobe air. now i cant even download adobe air it salef

P

Profirst13

Participant

Is some one can help me?????????????

when try to download adobe air it says :An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

i tried micro fix it but it is not work. normally my adobe air worked but since 2 month i cant download any software based on adobe air. so i uninstalled adobe air. now i cant even download adobe air it salef

AMreso

Inspiring

Use microsoft fix it for windows 7.

It will work.

chris.campbell

Correct answer

Community Manager

I'm sorry you're running into installation issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions