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Can't install Adobe Air on Mac 10.6.4 - Other threads don't help on topic

Forum|Forum|15 years ago
October 15, 2010
33 replies
10256 views

I just purchased my MacBook Pro and trying to install Adobe Air to run Market Samurai. Each time I try to install it tells me there was an error and to ask my Administrator. Very frustrating. I called Adobe support and tried to pay $39 to get the on phone support but the entire process took 15 minutes before they even set up my account. I opted not to go that route.

I have Adobe CS2 on my machine and not sure if that is conflicting but I need to get this installed today.

Installation

This topic has been closed for replies.

S

SW Rick

Inspiring

Running 10.6.7 on MBP with 8gb ram.

Haven't been able to get AIR to work for many months.

Tried again today:

Jun 5 11:05:18 Richard-Fee-Computer authexec[1660]: executing /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer

Jun 5 11:05:56 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1685]: Runtime Installer begin with version 2.6.0.19140 on Mac OS 10.6.7 x86

Jun 5 11:05:56 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1685]: Commandline is: -psn_0_401506

Jun 5 11:05:56 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1685]: No installed runtime detected

Jun 5 11:05:57 Richard-Fee-Computer [0x0-0x62062].com.adobe.air.Installer[1685]: objc[1685]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Webkit.dylib. One of the two will be used. Which one is undefined.

Jun 5 11:06:19 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1685]: Runtime Installer end with exit code 6

Jun 5 11:06:24 Richard-Fee-Computer com.apple.launchd.peruser.501[220] ([0x0-0x62062].com.adobe.air.Installer[1685]): Job appears to have crashed: Bus error

Jun 5 11:06:25 Richard-Fee-Computer ReportCrash[1693]: Saved crash report for Adobe AIR Installer[1685] version 2.6 (2.6.0.19140) to /Users/rickfee/Library/Logs/DiagnosticReports/Adobe AIR Installer_2011-06-05-110625_Richard-Fee-Computer.crash

Jun 5 11:40:38 Richard-Fee-Computer diskutil[2095]: API_beginPermissionsRepairForDisk

Jun 5 11:40:44 Richard-Fee-Computer repair_packages[2097]: PackageKit: *** Missing bundle identifier: /Library/Receipts/Flip4Mac QuickTime Components.pkg

Jun 5 11:40:44 Richard-Fee-Computer repair_packages[2097]: PackageKit: *** Missing bundle identifier: /Library/Receipts/Flip4Mac Web Plugins.pkg

Jun 5 12:03:53 Richard-Fee-Computer configd[39]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 5227 ms

Jun 5 12:04:10 Richard-Fee-Computer configd[39]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 1891 ms

Jun 5 13:21:16 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3333]: Runtime Installer begin with version 2.6.0.19140 on Mac OS 10.6.7 x86

Jun 5 13:21:16 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3333]: Commandline is: -psn_0_635035

Jun 5 13:21:16 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3333]: No installed runtime detected

Jun 5 13:21:17 Richard-Fee-Computer [0x0-0x9b09b].com.adobe.air.Installer[3333]: objc[3333]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Webkit.dylib. One of the two will be used. Which one is undefined.

The repair Script apparently did nothing.

Thanks,

Rick

chris.campbell

Legend

rnfee wrote:
Running 10.6.7 on MBP with 8gb ram.
Haven't been able to get AIR to work for many months.
Tried again today:
Jun 5 11:05:18 Richard-Fee-Computer authexec[1660]: executing /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer
Jun 5 11:05:56 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1685]: Runtime Installer begin with version 2.6.0.19140 on Mac OS 10.6.7 x86
Jun 5 11:05:56 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1685]: Commandline is: -psn_0_401506
Jun 5 11:05:56 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1685]: No installed runtime detected
Jun 5 11:05:57 Richard-Fee-Computer [0x0-0x62062].com.adobe.air.Installer[1685]: objc[1685]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Webkit.dylib. One of the two will be used. Which one is undefined.
Jun 5 11:06:19 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[1685]: Runtime Installer end with exit code 6
Jun 5 11:06:24 Richard-Fee-Computer com.apple.launchd.peruser.501[220] ([0x0-0x62062].com.adobe.air.Installer[1685]): Job appears to have crashed: Bus error
Jun 5 11:06:25 Richard-Fee-Computer ReportCrash[1693]: Saved crash report for Adobe AIR Installer[1685] version 2.6 (2.6.0.19140) to /Users/rickfee/Library/Logs/DiagnosticReports/Adobe AIR Installer_2011-06-05-110625_Richard-Fee-Computer.crash
Jun 5 11:40:38 Richard-Fee-Computer diskutil[2095]: API_beginPermissionsRepairForDisk
Jun 5 11:40:44 Richard-Fee-Computer repair_packages[2097]: PackageKit: *** Missing bundle identifier: /Library/Receipts/Flip4Mac QuickTime Components.pkg
Jun 5 11:40:44 Richard-Fee-Computer repair_packages[2097]: PackageKit: *** Missing bundle identifier: /Library/Receipts/Flip4Mac Web Plugins.pkg
Jun 5 12:03:53 Richard-Fee-Computer configd[39]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 5227 ms
Jun 5 12:04:10 Richard-Fee-Computer configd[39]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 1891 ms
Jun 5 13:21:16 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3333]: Runtime Installer begin with version 2.6.0.19140 on Mac OS 10.6.7 x86
Jun 5 13:21:16 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3333]: Commandline is: -psn_0_635035
Jun 5 13:21:16 Richard-Fee-Computer /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[3333]: No installed runtime detected
Jun 5 13:21:17 Richard-Fee-Computer [0x0-0x9b09b].com.adobe.air.Installer[3333]: objc[3333]: Class WKAppKitDrawDecoyWindow is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit and /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Webkit.dylib. One of the two will be used. Which one is undefined.
The repair Script apparently did nothing.
Thanks,
Rick

Hi Rick,

Are you still running into this issue with AIR? If so, could you check to see if your file system is case sensitive? We can also work around this by installing from the command line, but I'd like to see if case sensitivity is enabled first.

Thanks,

Chris

S

SW Rick

Inspiring

Chris,

not sure how to tell if "case sensitive", but I did try the following: saved something as "mail", then tried saving it as "Mail"- got message saying there was already such a file, did I want to replace. So if that's what you were looking for, I guess it is case sensitive.

Running OS 10.6.8 currently.

Any suggestions?

Thanks,

Rick

J

JMarr21

Participant

I'm also experiencing the administrator error when trying to install air, so frustrating, tried the Applescript and couldn't find a text file called adobe in applications. Some people seem to have actually seen progress in the installation before receiving the error message, I just find my mac stalling for about 30 seconds while the installation bar doesn't move and then receive the error. Any help would be fantastic.

G

gabbysantini

Participant

I am having exactly the same problem!!! Can SOMEONE PLEASE tell me STEP by STEP how to fix it!!

chris.campbell

Legend

Please start by running the attached "AIR Install Repair" AppleScript included at the bottom of my post. You'll be prompted for you password, but no other UI will appear. The script takes less than a second to execute. Once you've run that, try installing AIR again and see what happens.

If it still fails, can you please post the contents of your AIR installer log. You can get the log by following these steps:

1. Open "Console" from your Applications/Utilities folder

2. If the log list on the left side of the window is not visible, click the "Show Log List" icon

3. Select "system.log" from the log list

4. In the filter box at the top right of the window, type in "AIR"

5. You should now be seeing all AIR releated system messages, do a select all, then copy/paste into the forum post.

Thanks,

Chris

Message was edited by: chris.campbell Updates to AppleScript:

Rename the bogus "/Applications/Adobe file" to "/Applications/Adobe-backup" (if it exists).

Added step to correct owner issue for folder ~/Library/Application Support/Adobe/AIR

Moved "do shell script" commands out of the "tell" block to fix permission issues some users were encountering.

AIR_Install_Repair.zip

G

gabbysantini

Participant

Hi Chris

Thanks!! The script thing didn't work but renaming the Adobe file did!! yaaaay!! AIr loaded fine after that.

Cheers!!

chris.campbell

Legend

Hello,

Sorry you're running into problems installing AIR. Here are a few things to try (if you haven't already):

1. Install the AIR runtime directly at http://get.adobe.com/air

2. Once the runtime is installed, try installing Market Samurai

If either of these fail, which I assume they will, please post the AIR installer log. On the Mac, you can open "Console" to view logging details. Just select system.log under FILES and then filter on "air". In the past, there was a version of Market Samurai out that required a beta version of AIR. I'd like to make sure that this isn't what you're running into.

We did have a conflict with some CS5 installers were a couple of folders that AIR writes to had their permissions changed incorrectly. Could you check the following directories and set them to be owned by your User Id and not root:

/User/[your username]/Library/Application Support/Adobe

/User/[your username]/Library/Application Support/Adobe/AIR

Thanks,

Chris