Can't install Adobe Air on Mac OS 10.5.6

Forum|Forum|17 years ago
March 10, 2009
38 replies
41340 views

Hello all,

I cannot, for the life of me, get Adobe AIR to install on my Mac Pro. Whenever I open the installer I get this message:

quote:

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

I AM, in fact, the administrator of this computer and I'm logged into said account, but I continue to get this error. I made sure to repair my permissions, but of course that proved nothing. Can anyone provide some insight into this? I don't know how to get the installer to log and/or where to find these logs, so help with that would be great too.

Thanks!
Tyler

Installation

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T

Tyler_HauserAuthor

Participant

OK, so after looking ALL over the damned internet, I finally found a solution to my problem. So, as it turns out, I did in fact have an old version of AIR installed somewhere on my computer. But, there wasn't an uninstaller to be found. So, I found some code to use in Terminal to use the latest installer to uninstall the program.

"./Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer" -uninstall

This didn't quite work for me. It attempted to uninstall all versions of AIR but it failed.

After searching some more, I found that I could use the following code to allow some "extra privileges" in order to successfully uninstall the program.

sudo "./Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer" -uninstall

It prompted me for a password, I entered the admin password and voila!

I then opened the Adobe AIR installer and it works like a charm.

M

mitchellashley

Participant

Tyler - I've had EXACTLY this same problem with the Creative Suite and until now haven't seen anyone else who had the same situa

tion or any solution. Your solution was spot on. I had to make one little change in the sudo command (no spaces in the .app name).

sudo "./AdobeAIRInstaller.app/Contents/MacOS/Adobe AIR Installer" -uninstall

Thanks. Now I can finally run Tweetdeck and Balsamiq on Mac OS X.

Mitchell

T

Tyler_HauserAuthor

Participant

Looking in my Utilities folder, I find the following:

• Adobe Installer/Adobe Creative Suite 4 Design Premium

That appears to be an alias to the Adobe uninstaller for Creative Suite in my Application Support folder. Opening this uninstaller allows me to essentially uninstall EVERYTHING except AIR.

There are also these folders...

• Adobe Utilities/Adobe Updater6
• Adobe Utilities/ExtendScript Toolkit CS4
• Adobe Utilities/Pixel Bender Toolkit

I tried using Spotlight to find anything to do with Adobe AIR. I tried searching "Adobe AIR", "AdobeAIR", "AIR" and of course "Adobe", and I could not find an application called Adobe AIR nor could I find an uninstaller.

Is it possible it could be hidden? Does that happen? I'm such a computer dunce.

A

active_customer16B8

Adobe Employee

Could you find Adobe AIR Uninstaller in /Applications/Utilities?

T

Tyler_HauserAuthor

Participant

Ah yes, that would be important information to include. My apologies. I have Adobe Creative Suite installed and I believe it "installed" version 1.1 on my computer but I cannot seem to locate it. Adobe's uninstaller doesn't allow for the uninstallation of AIR, so I'm confused.

A

Anonymous

Have you an older air version installed?

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