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September 10, 2011
Question

Can't install AdobeAIR.

  • September 10, 2011
  • 1 reply
  • 2041 views

Hello

I'm using Windows 7 Home Premium (64-bit). I downloaded the latest version of adobe air but i can't install it. Everytime the installation beggins this message pop in: "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." Don't know how to fix this problem, so please help me. This is install log:

[2011-09-10:09:36:11] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-09-10:09:36:11] Commandline is: -silent
[2011-09-10:09:36:11] No installed runtime detected
[2011-09-10:09:36:11] Starting silent runtime install. Installing runtime version 2.5.1.17730
[2011-09-10:09:36:11] Installing msi at c:\users\robi\appdata\local\temp\air74b2.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-09-10:09:36:13] Runtime Installer end with exit code 0
[2011-09-10:09:42:33] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-10:09:42:33] Commandline is:
[2011-09-10:09:42:33] No installed runtime detected
[2011-09-10:09:42:38] Relaunching with elevation
[2011-09-10:09:42:38] Launching subprocess with commandline c:\users\robi\appdata\local\temp\air4c99.tmp\adobe air installer.exe -ei
[2011-09-10:09:42:40] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-10:09:42:40] Commandline is: -stdio \\.\pipe\AIR_4420_0 -ei
[2011-09-10:09:42:40] No installed runtime detected
[2011-09-10:09:42:40] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:09:42:40] Installing msi at c:\users\robi\appdata\local\temp\air4c99.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:09:42:45] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:42:45] Rolling back install of c:\users\robi\appdata\local\temp\air4c99.tmp\setup.msi
[2011-09-10:09:42:45] Rollback complete
[2011-09-10:09:42:45] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:42:45] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:42:45] Runtime Installer end with exit code 7
[2011-09-10:09:43:33] Runtime Installer end with exit code 7
[2011-09-10:09:43:46] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:09:43:46] Commandline is:
[2011-09-10:09:43:46] No installed runtime detected
[2011-09-10:09:43:49] Relaunching with elevation
[2011-09-10:09:43:49] Launching subprocess with commandline c:\users\robi\appdata\local\temp\air6bbd.tmp\adobe air installer.exe -ei
[2011-09-10:09:43:51] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-10:09:43:51] Commandline is: -stdio \\.\pipe\AIR_4028_0 -ei
[2011-09-10:09:43:51] No installed runtime detected
[2011-09-10:09:43:51] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:09:43:51] Installing msi at c:\users\robi\appdata\local\temp\air6bbd.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:09:43:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:43:53] Rolling back install of c:\users\robi\appdata\local\temp\air6bbd.tmp\setup.msi
[2011-09-10:09:43:53] Rollback complete
[2011-09-10:09:43:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:43:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:43:53] Runtime Installer end with exit code 7
[2011-09-10:09:43:55] Runtime Installer end with exit code 7
[2011-09-10:09:44:06] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:09:44:06] Commandline is:
[2011-09-10:09:44:06] No installed runtime detected
[2011-09-10:09:44:09] Relaunching with elevation
[2011-09-10:09:44:09] Launching subprocess with commandline c:\users\robi\appdata\local\temp\airb837.tmp\adobe air installer.exe -ei
[2011-09-10:09:44:09] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:09:44:09] Commandline is: -stdio \\.\pipe\AIR_3844_0 -ei
[2011-09-10:09:44:09] No installed runtime detected
[2011-09-10:09:44:09] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:09:44:09] Installing msi at c:\users\robi\appdata\local\temp\airb837.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:09:44:11] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:44:11] Rolling back install of c:\users\robi\appdata\local\temp\airb837.tmp\setup.msi
[2011-09-10:09:44:11] Rollback complete
[2011-09-10:09:44:11] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:44:11] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:44:11] Runtime Installer end with exit code 7
[2011-09-10:09:44:16] Runtime Installer end with exit code 7
[2011-09-10:09:50:55] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:09:50:55] Commandline is:
[2011-09-10:09:50:55] No installed runtime detected
[2011-09-10:09:50:58] Relaunching with elevation
[2011-09-10:09:50:58] Launching subprocess with commandline c:\users\robi\appdata\local\temp\airf353.tmp\adobe air installer.exe -ei
[2011-09-10:09:51:05] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-10:09:51:05] Commandline is: -stdio \\.\pipe\AIR_2384_0 -ei
[2011-09-10:09:51:05] No installed runtime detected
[2011-09-10:09:51:05] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:09:51:05] Installing msi at c:\users\robi\appdata\local\temp\airf353.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:09:51:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:51:08] Rolling back install of c:\users\robi\appdata\local\temp\airf353.tmp\setup.msi
[2011-09-10:09:51:08] Rollback complete
[2011-09-10:09:51:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:51:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:51:08] Runtime Installer end with exit code 7
[2011-09-10:09:51:11] Runtime Installer end with exit code 7
[2011-09-10:09:57:10] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:09:57:10] Commandline is:
[2011-09-10:09:57:10] No installed runtime detected
[2011-09-10:09:57:12] Relaunching with elevation
[2011-09-10:09:57:12] Launching subprocess with commandline c:\users\robi\appdata\local\temp\airad10.tmp\adobe air installer.exe -ei
[2011-09-10:09:57:14] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-10:09:57:14] Commandline is: -stdio \\.\pipe\AIR_4828_0 -ei
[2011-09-10:09:57:14] No installed runtime detected
[2011-09-10:09:57:14] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:09:57:14] Installing msi at c:\users\robi\appdata\local\temp\airad10.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:09:57:17] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:57:17] Rolling back install of c:\users\robi\appdata\local\temp\airad10.tmp\setup.msi
[2011-09-10:09:57:17] Rollback complete
[2011-09-10:09:57:17] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:57:17] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:09:57:17] Runtime Installer end with exit code 7
[2011-09-10:09:57:20] Runtime Installer end with exit code 7
[2011-09-10:10:01:20] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:01:20] Commandline is:
[2011-09-10:10:01:20] No installed runtime detected
[2011-09-10:10:01:23] Relaunching with elevation
[2011-09-10:10:01:23] Launching subprocess with commandline c:\users\robi\appdata\local\temp\airf47b.tmp\adobe air installer.exe -ei
[2011-09-10:10:01:25] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-10:10:01:25] Commandline is: -stdio \\.\pipe\AIR_4864_0 -ei
[2011-09-10:10:01:25] No installed runtime detected
[2011-09-10:10:01:26] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:10:01:26] Installing msi at c:\users\robi\appdata\local\temp\airf47b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:10:01:34] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:01:34] Rolling back install of c:\users\robi\appdata\local\temp\airf47b.tmp\setup.msi
[2011-09-10:10:01:34] Rollback complete
[2011-09-10:10:01:34] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:01:34] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:01:34] Runtime Installer end with exit code 7
[2011-09-10:10:01:37] Runtime Installer end with exit code 7
[2011-09-10:10:07:42] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:07:42] Commandline is:
[2011-09-10:10:07:42] No installed runtime detected
[2011-09-10:10:07:46] Relaunching with elevation
[2011-09-10:10:07:46] Launching subprocess with commandline c:\users\robi\appdata\local\temp\airc9b4.tmp\adobe air installer.exe -ei
[2011-09-10:10:07:47] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:07:47] Commandline is: -stdio \\.\pipe\AIR_384_0 -ei
[2011-09-10:10:07:47] No installed runtime detected
[2011-09-10:10:07:48] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:10:07:48] Installing msi at c:\users\robi\appdata\local\temp\airc9b4.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:10:07:57] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:07:57] Rolling back install of c:\users\robi\appdata\local\temp\airc9b4.tmp\setup.msi
[2011-09-10:10:07:57] Rollback complete
[2011-09-10:10:07:57] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:07:57] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:07:57] Runtime Installer end with exit code 7
[2011-09-10:10:08:02] Runtime Installer end with exit code 7
[2011-09-10:10:20:00] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:20:00] Commandline is:
[2011-09-10:10:20:00] No installed runtime detected
[2011-09-10:10:20:07] Relaunching with elevation
[2011-09-10:10:20:07] Launching subprocess with commandline c:\users\robi\appdata\local\temp\airfe2c.tmp\adobe air installer.exe -ei
[2011-09-10:10:20:07] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:20:07] Commandline is: -stdio \\.\pipe\AIR_2012_0 -ei
[2011-09-10:10:20:07] No installed runtime detected
[2011-09-10:10:20:07] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:10:20:07] Installing msi at c:\users\robi\appdata\local\temp\airfe2c.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:10:20:20] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:20:20] Rolling back install of c:\users\robi\appdata\local\temp\airfe2c.tmp\setup.msi
[2011-09-10:10:20:20] Rollback complete
[2011-09-10:10:20:20] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:20:20] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:20:20] Runtime Installer end with exit code 7
[2011-09-10:10:20:23] Runtime Installer end with exit code 7
[2011-09-10:10:23:28] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:23:28] Commandline is:
[2011-09-10:10:23:28] No installed runtime detected
[2011-09-10:10:23:31] Relaunching with elevation
[2011-09-10:10:23:31] Launching subprocess with commandline c:\users\robi\appdata\local\temp\air402a.tmp\adobe air installer.exe -ei
[2011-09-10:10:23:31] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:23:31] Commandline is: -stdio \\.\pipe\AIR_3548_0 -ei
[2011-09-10:10:23:31] No installed runtime detected
[2011-09-10:10:23:31] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:10:23:31] Installing msi at c:\users\robi\appdata\local\temp\air402a.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:10:23:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:23:36] Rolling back install of c:\users\robi\appdata\local\temp\air402a.tmp\setup.msi
[2011-09-10:10:23:36] Rollback complete
[2011-09-10:10:23:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:23:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:23:36] Runtime Installer end with exit code 7
[2011-09-10:10:23:39] Runtime Installer end with exit code 7
[2011-09-10:10:26:24] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:26:24] Commandline is:
[2011-09-10:10:26:24] No installed runtime detected
[2011-09-10:10:26:27] Relaunching with elevation
[2011-09-10:10:26:27] Launching subprocess with commandline c:\users\robi\appdata\local\temp\aireb19.tmp\adobe air installer.exe -ei
[2011-09-10:10:26:27] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:26:27] Commandline is: -stdio \\.\pipe\AIR_3584_0 -ei
[2011-09-10:10:26:27] No installed runtime detected
[2011-09-10:10:26:28] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:10:26:28] Installing msi at c:\users\robi\appdata\local\temp\aireb19.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:10:26:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:26:32] Rolling back install of c:\users\robi\appdata\local\temp\aireb19.tmp\setup.msi
[2011-09-10:10:26:32] Rollback complete
[2011-09-10:10:26:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:26:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:26:32] Runtime Installer end with exit code 7
[2011-09-10:10:26:34] Runtime Installer end with exit code 7
[2011-09-10:10:31:38] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:31:38] Commandline is:
[2011-09-10:10:31:38] No installed runtime detected
[2011-09-10:10:31:41] Relaunching with elevation
[2011-09-10:10:31:41] Launching subprocess with commandline c:\users\robi\appdata\local\temp\airb96f.tmp\adobe air installer.exe -ei
[2011-09-10:10:31:41] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:10:31:41] Commandline is: -stdio \\.\pipe\AIR_4840_0 -ei
[2011-09-10:10:31:41] No installed runtime detected
[2011-09-10:10:31:42] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:10:31:42] Installing msi at c:\users\robi\appdata\local\temp\airb96f.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:10:31:44] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:31:44] Rolling back install of c:\users\robi\appdata\local\temp\airb96f.tmp\setup.msi
[2011-09-10:10:31:44] Rollback complete
[2011-09-10:10:31:44] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:31:44] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:10:31:44] Runtime Installer end with exit code 7
[2011-09-10:10:32:02] Runtime Installer end with exit code 7
[2011-09-10:11:14:18] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:11:14:18] Commandline is:
[2011-09-10:11:14:18] No installed runtime detected
[2011-09-10:11:14:22] Relaunching with elevation
[2011-09-10:11:14:22] Launching subprocess with commandline c:\users\robi\appdata\local\temp\aircb3b.tmp\adobe air installer.exe -ei
[2011-09-10:11:14:22] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-10:11:14:22] Commandline is: -stdio \\.\pipe\AIR_4048_0 -ei
[2011-09-10:11:14:22] No installed runtime detected
[2011-09-10:11:14:22] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-10:11:14:22] Installing msi at c:\users\robi\appdata\local\temp\aircb3b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-10:11:14:25] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:11:14:25] Rolling back install of c:\users\robi\appdata\local\temp\aircb3b.tmp\setup.msi
[2011-09-10:11:14:25] Rollback complete
[2011-09-10:11:14:25] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:11:14:25] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-09-10:11:14:25] Runtime Installer end with exit code 7
[2011-09-10:11:14:32] Runtime Installer end with exit code 7

This topic has been closed for replies.

1 reply

chris.campbell
Legend
September 12, 2011

I'm sorry you're running into installation issues with AIR.  Microsoft has just released a new utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

Thanks,

Chris