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kgannon1427
Participant
July 13, 2011
Question

Can't install Air 2.7 on Mac OS 10.6.7

  • July 13, 2011
  • 1 reply
  • 1008 views

I have tried to apply all of the helpful hints on this forum (including Chris's AIR install repair script), but with no success.  What do I try now?

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

Jul 12 16:53:17 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[834]: Runtime Installer begin with version 2.7.0.19530 on Mac OS 10.6.7 x86
Jul 12 16:53:17 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[834]: Commandline is: -psn_0_323663
Jul 12 16:53:17 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[834]: No installed runtime detected
Jul 12 16:53:20 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[834]: Relaunching with elevation
Jul 12 16:53:20 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[834]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei
Jul 12 16:53:24 Kathleen-Gannons-MacBook-Pro authexec[840]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Runtime Installer begin with version 2.7.0.19530 on Mac OS 10.6.7 x86
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Commandline is: -ei
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: No installed runtime detected
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Launching subprocess with commandline /usr/sbin/chown -hfRP kgannon "/Users/kgannon/Library/Application Support/Adobe"
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/kgannon/Library/Application Support/Adobe"
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Starting silent runtime install. Installing runtime version 2.7.0.19530
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Error occurred during copy operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #1" errorID=1]
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Error during rollback ignored: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #3003" errorID=3003]
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Rollback complete
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Exiting due to error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #3003" errorID=3003]
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[834]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3003" errorID=3003]
Jul 12 16:53:25 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[840]: Runtime Installer end with exit code 7
Jul 12 16:53:29 Kathleen-Gannons-MacBook-Pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[834]: Runtime Installer end with exit code 7
Jul 12 16:53:29 Kathleen-Gannons-MacBook-Pro com.apple.launchd.peruser.501[108] ([0x0-0x4f04f].com.adobe.air.Installer[834]): Exited with exit code: 7

This topic has been closed for replies.

1 reply

K
kgannon1427Author
Participant
July 13, 2011

I just saw this suggestion from Chris on another thread and tried it.  It worked!  I was able to get Air installed.

1. Open a terminal window (Application/Utilities)

2. Mount the AIR dmg

3. Execute the following command: sudo /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent -eulaAccepted

4. Enter your password

Kathy

chris.campbell
chris.campbell
Legend
July 13, 2011

Thanks for the update Kathy!  I was going to try and debug your issue today.  I suspect we were running into a folder permissions problem and installing as root (the "su" part of the command you used) got us through it all.  Please let me know if you run into problems with future AIR updates.

Chris

N
NMCIV
Participant
July 17, 2011

Chris,

I've been looking at some of the scripts you posted in other threads. I'm trying to install AIR 2.7 so as to run You Need A Budget. I am having the same issue (Mac OS 10.6.8) and the sample commands that were on the help page don't seem to have worked.

When I tried this command: "sudo chmod -R ug=rwx,o=rx /Applications/Adobe" it said no folder found, though I think that is my fault for having deleted the adobe folder. Will that require additional troubleshooting?

The other commands from the help page didn't produce much of an effect. I have accessed the install log and I can share that with you as needed.

Please let me know what else is required and if you would like me to open a new thread.

Thanks,

Nate

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