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June 15, 2011
Question

Can't install Air. Getting administrator error

  • June 15, 2011
  • 1 reply
  • 860 views

Whenever i try to install Adobe Air, i keep getting the error: "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator". I'm running vista 32 bit.

I've tried deleting Adobe Air, but i still get that message.

Install log:

[2011-06-15:21:52:42] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86

[2011-06-15:21:52:42] Commandline is:

[2011-06-15:21:52:42] No installed runtime detected

[2011-06-15:21:52:45] Relaunching with elevation

[2011-06-15:21:52:45] Launching subprocess with commandline c:\users\owner\appdata\local\temp\air673a.tmp\adobe air installer.exe -ei

[2011-06-15:21:52:47] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86

[2011-06-15:21:52:47] Commandline is: -stdio \\.\pipe\AIR_2800_0 -ei

[2011-06-15:21:52:47] No installed runtime detected

[2011-06-15:21:52:47] Starting silent runtime install. Installing runtime version 2.7.0.19480

[2011-06-15:21:52:47] Installing msi at c:\users\owner\appdata\local\temp\air673a.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-06-15:21:52:49] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2011-06-15:21:52:49] Rolling back install of c:\users\owner\appdata\local\temp\air673a.tmp\setup.msi

[2011-06-15:21:52:49] Rollback complete

[2011-06-15:21:52:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2011-06-15:21:52:49] Runtime Installer end with exit code 7

Any help would be much appreciated.

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1 reply

chris.campbell
Legend
June 15, 2011

Hi RedSky10,

Could you try out the script that I attached to this post and let me know if it helps you?

Thanks,

Chris

June 15, 2011
Please download the attached file to view this post
chris.campbell
Legend
June 15, 2011

Thank you for giving that a try, would you be willing to do a desktop sharing session with me so I can take a look at your system?  Please contact me at ccampbel@adobe.com and we'll setup a time.

Thanks,

Chris