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Jun 15, 2011 9:10 PM UTC
Question

Can't install Air. Getting administrator error

Whenever i try to install Adobe Air, i keep getting the error: "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator". I'm running vista 32 bit.

I've tried deleting Adobe Air, but i still get that message.

Install log:

[2011-06-15:21:52:42] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86

[2011-06-15:21:52:42] Commandline is:

[2011-06-15:21:52:42] No installed runtime detected

[2011-06-15:21:52:45] Relaunching with elevation

[2011-06-15:21:52:45] Launching subprocess with commandline c:\users\owner\appdata\local\temp\air673a.tmp\adobe air installer.exe -ei

[2011-06-15:21:52:47] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86

[2011-06-15:21:52:47] Commandline is: -stdio \\.\pipe\AIR_2800_0 -ei

[2011-06-15:21:52:47] No installed runtime detected

[2011-06-15:21:52:47] Starting silent runtime install. Installing runtime version 2.7.0.19480

[2011-06-15:21:52:47] Installing msi at c:\users\owner\appdata\local\temp\air673a.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-06-15:21:52:49] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2011-06-15:21:52:49] Rolling back install of c:\users\owner\appdata\local\temp\air673a.tmp\setup.msi

[2011-06-15:21:52:49] Rollback complete

[2011-06-15:21:52:49] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2011-06-15:21:52:49] Runtime Installer end with exit code 7

Any help would be much appreciated.

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5 replies

chris.campbell
Legend
Jun 15, 2011 9:13 PM UTC

Hi RedSky10,

Could you try out the script that I attached to this post and let me know if it helps you?

Thanks,

Chris

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Jun 15, 2011 11:00 PM UTC
Please download the attached file to view this post
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chris.campbell
Legend
Jun 15, 2011 11:39 PM UTC

Thank you for giving that a try, would you be willing to do a desktop sharing session with me so I can take a look at your system?  Please contact me at ccampbel@adobe.com and we'll setup a time.

Thanks,

Chris

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