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December 22, 2011
Question

Can't install Air on OS X 10.7.2

  • December 22, 2011
  • 4 replies
  • 2153 views

I am on a MacBook Pro running 10.7.2, and I am unable to install Air. I get one of two scenarios when I try to install. I either get absolutely no interface, error message, or anything else, or I get an error saying that a newer version of air is require (But how am I supposed to install a new version of air if it needs a new version simply to install?!) When I receive the latter error message, these are the log messages that are found in system.log:

Dec 22 12:49:15 My-Computer Adobe AIR Installer[614]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86

Dec 22 12:49:15 My-Computer Adobe AIR Installer[614]: Commandline is: -psn_0_360536

Dec 22 12:49:15 My-Computer Adobe AIR Installer[614]: Installed runtime (2.5.0.16600) located at /Library/Frameworks/Adobe AIR.framework

Dec 22 12:49:16 My-Computer Adobe AIR Installer[614]: -[NSTrackingArea backingScaleFactor]: unrecognized selector sent to instance 0x343620

Dec 22 12:49:21 My-Computer com.apple.launchd.peruser.535[133] ([0x0-0x58058].com.adobe.air.Installer[614]): Job appears to have crashed: Bus error: 10

Dec 22 12:49:21 My-Computer ReportCrash[611]: Saved crash report for Adobe AIR Installer[614] version 3.1 (3.1.0.4880) to /Users/Username/Library/Logs/DiagnosticReports/Adobe AIR Installer_2011-12-22-124921_My-Computer.crash

Dec 22 12:49:21 My-Computer ReportCrash[611]: Removing excessive log: file://localhost/Users/Username/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_2011-12-19-164030_My-Computer.crash

Any help is appreciated. I was able to install air on OS X Lion a few weeks ago, but now I'm having the most frustrating time with it. And the adobe support documentation has not been helpful.

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4 replies

Inspiring
December 25, 2011

I was having issues too.. I changed the Energy Saver setting, and then when I used finder to search for adobe air, it showed I had an Adobe Air Uninstaller.. I ran that, downloaded the adobe air installer again, and it worked like a charm.

December 24, 2011

Disabling automatic graphics switching in Energy Saver System Preferences fixed the issue. Very bizarre. I found the fix here: http://forums.adobe.com/message/4075977

December 28, 2011

Absoulte life saver! Just got my new 15" mac book pro and the first thing I wanted to do was download the trial of the new cs5.5 suite. Nope couldnt do that. Had the exact same problem with the adobe download assistant. Turned graphic switching off and worked striaght away! Crazy. Took my Mac into the apple store today aswel and they couldnt figure it out! So hope this helps anyone else who has this problem. Thanks hpwooten! I am not happy with my mac again :-)