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Known Participant
February 22, 2012
Question

Can't install native air app on Windows XP

  • February 22, 2012
  • 4 replies
  • 1670 views

Windows XP SP3

Install log

[2012-02-20:13:18:49] Bootstrapper begin with version 3.0.0.4080 on Win x86

[2012-02-20:13:18:49] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR

[2012-02-20:13:18:49] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Temp\AIR1.tmp\DirectCommander"

[2012-02-20:13:18:52] Application Installer begin with version 3.1.0.4880 on Windows XP x86

[2012-02-20:13:18:52] Commandline is: C:\Temp\AIR1.tmp\DirectCommander

[2012-02-20:13:18:52] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR

[2012-02-20:13:18:54] Validating app in folder C:\Temp\AIR1.tmp\DirectCommander

[2012-02-20:13:18:55] Application signature verified

[2012-02-20:13:18:55] Unpackaging/validation complete

[2012-02-20:13:18:55] No app located for appID 'ru.yandex.direct.commander' and pubID 'EB09D3D12E06B1A2575408F5347232008B284B95.1'

[2012-02-20:13:18:55] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2012-02-20:13:19:01] Application Installer end with exit code 7

[2012-02-20:13:19:01] Subprocess Application Installer failed (7)

[2012-02-20:13:19:01] Bootstrapper end with exit code 7

This application http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us didn't help.

What can it be?

This topic has been closed for replies.

4 replies

chris.campbell
Legend
February 23, 2012

It looks like the .air application is having a hard time extracting itself.  Can you try downloading it again to make sure we're not running into a corrupted file?  Do you have a link for DirectCommander so I can give it a try?  You might also consider creating a temporary user account and see if you can install there.

Thanks,

Chris

Known Participant
February 27, 2012

Link http://direct.yandex.ru/commander/DirectCommander.exe

> You might also consider creating a temporary user account and see if you can install there.

Why it should be help?

chris.campbell
Legend
February 29, 2012

I just gave this a try and it downloaded and installed fine for me.  I suspect you might have run into problems with your download.  If a redownload doesn't help, trying a temporary new user account can sometimes fix these issues.

Chris