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rumpels65418054
Participant
March 20, 2017
Question

Can't install or remove Adobe Air

  • March 20, 2017
  • 2 replies
  • 10858 views

Hello,

if I try to install or remove Adobe Air, the Install wizard gives me a message, that it's not possible and I should contact my administrator. I'm the administrator on this particular PC. It's a Windows 7 Pro x64.

You'll find the Adobe Air-Logfile below, but I guess I found the reason for the error. The Registrykey for Adobe Air seems to be renamed to "Adobe Air". (HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe AIR)

So the Installerprogram doesn't find the GUID and msiexec also cannot remove it.

And my question now is, how can I remove it?

Edit: I also tried to remove Adobe Air via Microsoft Fixit , but it doesn't find Adobe Air.

[2017-03-20:13:44:19] Runtime Installer begin with version 25.0.0.134 on Windows 7 x86

[2017-03-20:13:44:19] Commandline is: -arp:uninstall

[2017-03-20:13:44:19] Installed runtime (25.0.0.134) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-03-20:13:44:21] Relaunching with elevation

[2017-03-20:13:44:21] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2017-03-20:13:44:21] Runtime Installer begin with version 25.0.0.134 on Windows 7 x86

[2017-03-20:13:44:21] Commandline is: -stdio \\.\pipe\AIR_4388_0 -eu

[2017-03-20:13:44:21] Installed runtime (25.0.0.134) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2017-03-20:13:44:21] Starting runtime uninstall. Uninstalling runtime version 25.0.0.134

[2017-03-20:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

[2017-03-20:13:44:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]

[2017-03-20:13:44:22] Runtime Installer end with exit code 7

[2017-03-20:13:44:22] Runtime Installer end with exit code 7

This topic has been closed for replies.

2 replies

May 21, 2017

t seems that I have just successfully uninstalled Adobe Air from Win 10 using a program I found at this link

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Participant
January 29, 2021

I don't know who still needs this... But this tool works.

Thank so you so much 

ridhij4208356012135538
Adobe Employee
Adobe Employee
March 21, 2017

Hi,

I tried reproducing the issue you have mentioned, but we could not observe the same behavior as you have specified. Did you try uninstalling from control panel. Try running command prompt as administrator and execute command <path to installer> -uninstall and see if it works.

Thanks!

rumpels65418054
Participant
March 21, 2017

Hello,

I tried uninstalling via msiexec, control panel and via "Adobe Air Installer.exe" -uninstall. No method works and they all write the same thing into the install.log-file which I already posted above. I also tried uninstalling with OPSI, which uses the SYSTEM-Account and the "Installer" -uninstall-method and this also didn't work.