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A
Adam_Kasel
Participant
October 22, 2014
Question

Can't update Adobe AIR after Yosemite update and need it for a third-party app.

  • October 22, 2014
  • 3 replies
  • 811 views

I updated to Yosemite and had some issues. After receiving help from Apple, I could not open a third-party app; it said I needed to update Adobe AIR. When I tried to do that, I got the same message saying I needed to update AIR again. I tried uninstalling and installing AIR but without success. What steps do I need to take?

This topic has been closed for replies.

3 replies

L
lgexiyi4
Participant
October 29, 2014

I tried adobe air 15 beta downloaded from Adobe Labs and it works.

karicycles
karicycles
Participant
October 28, 2014

Anyone heard of a fix for this yet?  I'm having the same issue.  I tried contacting Adobe support but apparently they provide no support for free products.   I was told by Adobe support I need to come to this forum for support. Very frustrating. I also tried contacting the 3rd party app but they do not know how to fix this issue either.

A
Adam_KaselAuthor
Participant
October 28, 2014

I contacted the support team for the 3rd party app I'm trying to get to work and they suggested downloading and re-installing it. Unfortunately, it didn't work. Quite frustrating to say the least.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 22, 2014

Moving this discussion to the AIR Installation Issues forum.

erniesailor
erniesailor
Participant
October 23, 2014

I had a similar problem when trying to install Zinio.air. I have made it all work out. What i did was remove Adobe Air 15 entirely from the Utiliites and Library/ accounts and preferences. I then downloaded Adobe Air 13 and installed and then clicked on Zinio .air and it all installed ok. I also had to temporarily change security settings from Apple approved to Anywhere. All functioning now.

A
Adam_KaselAuthor
Participant
October 24, 2014

I tried that and it's not allowing me to install version 13, it automatically takes me to version 15. I uninstalled and installed Flash Player but that didn't help.

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