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R
robidoo
Participant
November 27, 2012
Question

Can't update or uninstall Adobe Air

  • November 27, 2012
  • 4 replies
  • 2700 views
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4 replies

chris.campbell
chris.campbell
Legend
November 29, 2012

Thank you for the logs.  It appears that the problem is within the MSI sub install and specifically when it tries to modify a registry key.

MSI (s) (70:D8) [06:50:52:357]: Product: Adobe AIR -- Error 1402. Could not open key: UNKNOWN\Components\75DE182506DA53243AD47F75E182CFC4\9500CD411F0026F4D BA1BA32DC159AE5.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

Could you search your registry for "9500CD411F0026F4D BA1BA32DC159AE5" or "75DE182506DA53243AD47F75E182CFC4" to see if they exist?  If they do, can you right click on them and select "permissions" and then list the values that you have in that dialog?

R
robidooAuthor
Participant
December 1, 2012

Hi Chris,

Thanks for the help. I found the second key, currently mylsef as administrator is allowed special permissions, drilling down this gives the following as allowed:

Full Control

Query Value

Set Value

Create Subkey

Enumerate Subkeys

Notify

Create Link

Delete

Write DAC

Write Owner

Read Control

chris.campbell
chris.campbell
Legend
December 5, 2012

Can you try giving the "users" account full control to see if that allows the installer to modify the key?

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