Skip to main content
C
cheekitty
Participant
July 30, 2017
Answered

Cannot download Air - No adblockers installed

  • July 30, 2017
  • 3 replies
  • 1059 views

I do appreciate all the responses helpfully telling me to disable my adblockers, but I have attempted this download across three browsers, turned off my antivirus, and logged into the site via a proxy to ensure it was not my internet connection.

I do not believe ad blockers are the problem.  (Windows 10, most up to date versions of Chrome, Firefox and IE 11.)

Like everyone else, I am getting the following error:

This site can’t be reached

airdownload.adobe.com’s server DNS address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

This topic has been closed for replies.
Correct answer Liam Dilley

Going to the Adobe Air download URL actually is:

https://get.adobe.com/air/

3 replies

Y
Yeti78
Participant
August 4, 2017

Hi, i have got the same problem. Anyone an good idea? Support couldnt help me. They tried it, and everything was ok. I tried it and nothing happened. I am able to download Flash, Acrobat Reader,... The only product I am not able to download is Air.

Liam Dilley
Liam Dilley
Inspiring
August 5, 2017

But this is about Air, not the others. IT is not the same problem. But as Adobe support has said. If you have ad blockers these can cause such problems.

Y
Yeti78
Participant
August 5, 2017

Do you get it? I made all the steps that you can make. No adblockers, ... But nothing happened. All the other Adobe Products were no problem but I was not able to get Air. But now i found a website where i could download an older version of Air. That was ok, without any problem. Even with the adblocker o and with Firewall,...

divya010193
Adobe Employee
divya010193
Adobe Employee
July 31, 2017

Hi,

Please disable ad-blockers/ any extensions like ghostery, and then download Adobe AIR installer. It will download without issue.

In case you need to download the installer, go to Adobe - Adobe AIR page directly and download.

Thanks!

C
cheekittyAuthor
Participant
July 31, 2017

Good morning,

I appreciate the reply, but I very clearly stated in my original post that I do NOT have any ad-blockers installed or enabled on any of the three browsers I attempted this with.

I have cleared the cache and cookies from all three, connected to a server in another country via proxy, and connected to my work network via VPN.

Another person at that same proxy DNS is able to view/download the file fine, so there's clearly an issue somewhere, but your stock response is not fixing the problem.

Liam Dilley
Liam Dilley
Inspiring
August 2, 2017

From your post you provided a dead link.

Did you try clicking my link rather then ignoring my post?

You have stated others are able to download, works for me.

If you have tried other browsers, other machines work then it is something with either what you have on your browsers or your machine.

Since it works for others Adobe can not do much to service you here. If you can not access a webpage etc to download something it is outside their support really.

Liam Dilley
Liam DilleyCorrect answer
Inspiring
July 31, 2017

Going to the Adobe Air download URL actually is:

https://get.adobe.com/air/

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices