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5WCorp1
5WCorp1
Participant
Oct 8, 2018 10:34 PM UTC
Answered

Cannot Install Adobe Air on my Computer

I am running windows 10 home on a Dell Inspiron 620 and keep getting the following error when attempting to install Adobe AIR:

"Adobe AIR

Sorry, an error has occured

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

I am the administrator!  Help, I need Adobe AIR to run a couple of other programs I am trying to run.

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ridhij4208356012135538
ridhij4208356012135538Correct answer
Adobe Employee
Oct 11, 2018 9:13 AM UTC

Hi,

Can you try below mentioned steps:

- After downloading the Adobe Air .exe file, go to its location (usually in your Downloads folder) and right click on it.  Rather than clicking on "Run as Administrator" (which did not work for me), click on "Properties".

- Then go to the "Compatibility" tab.

- At the bottom of the Compatibility tab place a check beside "Run this program as an Administrator".

- Hit the "Apply" button and try running your Adobe Air install again.

Thanks!

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3 replies

5WCorp1
5WCorp1Author
Participant
Oct 13, 2018 8:47 PM UTC

Great and thanks so much.  For anyone reading, you might have to restart your computer after you follow the steps above for Adobe Air to install without giving the error.

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ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
Oct 15, 2018 6:30 AM UTC

Hi alc1​,

Good to know it worked for you.

Thanks!

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ridhij4208356012135538
Adobe Employee
ridhij4208356012135538Correct answer
Adobe Employee
Oct 11, 2018 9:13 AM UTC

Hi,

Can you try below mentioned steps:

- After downloading the Adobe Air .exe file, go to its location (usually in your Downloads folder) and right click on it.  Rather than clicking on "Run as Administrator" (which did not work for me), click on "Properties".

- Then go to the "Compatibility" tab.

- At the bottom of the Compatibility tab place a check beside "Run this program as an Administrator".

- Hit the "Apply" button and try running your Adobe Air install again.

Thanks!

Translate
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