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Anonymous
Sep 9, 2016 1:52 PM UTC
Question

Cannot install Adobe Air on Windows 8

I have tried several times over the past year to install Adobe Air on my Windows 8 system.  The process starts, I accept the terms and click install, and then the screen immediately pops up to say that installation was successful; however the program is not installed.  I have searched manually and automatically for the program and the installation log, but they aren't here.  Air installs fine on my Windows 7 machine.  Has anyone else seen this particular string of events on install?  Ideas?

Thanks!

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7 replies

Anonymous
Oct 23, 2016 12:15 PM UTC

Thanks, i try it solved and my problem fixed

infoinkamu.com

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Adobe Employee
Destr
Adobe Employee
Sep 21, 2016 12:17 PM UTC

Hi Barbara

check folder "C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\"

and see installed files are there or not, and if files are there then try to run .air file and let us know if you face any problem.

And tell us exact steps to reproduce this.

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Anonymous
Sep 21, 2016 3:09 PM UTC

Thanks for the reply!  Unfortunately, there is no "Adobe AIR" folder in my Common Files folder.  There is an "Adobe" folder, but it only contains folders for Acrobat and Reader.

Here's what happens:

1. I downloaded the AdobeAIRInstaller

2. Launch the setup window and click "I agree"

3. I get the window asking to allow permission for the program to make changes to the computer.

4. When I grant permission, the Adobe AIR Setup window reappears immediately and states that the the Installation is completed and that Adobe Air has been successfully installed.  And by immediate, I mean less than a second.

5. I click "Finish" but can find no evidence that the program was installed.

6. The only Adobe programs that appear with a search are Adobe Reader DC and Adobe Digital Editions.

Appreciate any other ideas you may have! 

Thanks

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Adobe Employee
Destr
Adobe Employee
Oct 20, 2016 1:12 PM UTC

if Air install, goto control panel and uninstall it

goto Adobe - Adobe AIR

Download Air
and check the size of installer file is 10.2 or 10.3 MB.
If yes then try to install it.

if no then tell us.

Feel free to contact us if you have any problem.

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