Cannot install AIR - Message pops up repeatedly

Forum|Forum|14 years ago
November 21, 2011
4 replies
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chris.campbell

Legend

I'm sorry you're running into installation issues with AIR. Microsoft has released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

Thanks,

Chris

H

hucknalliteAuthor

Participant

Hi, thanks for your help.

Microsoft fixit script claims everything is fine. I reinstalled Adobe AIR but still get same problem of being unable to upgrade/use Market samurai. Have removed MS and now it will not reinstall as it claims there is no AIR which there is. Here is the install log.

[2011-11-22:11:57:00] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86

[2011-11-22:11:57:00] Commandline is:

[2011-11-22:11:57:00] No installed runtime detected

[2011-11-22:11:57:05] Starting runtime install. Installing runtime version 3.1.0.4880

[2011-11-22:11:57:05] Installing msi at c:\docume~1\robert\locals~1\temp\aira3.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2011-11-22:11:57:18] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2011-11-22:11:57:18] Runtime Installer end with exit code 5

chris.campbell

Legend

It sounds like something is corrupted with MSI in your current user account. Please try creating a temporary new user account, then install both AIR and Market Samurai. If that works, log back into your primary account and try to run Market Samurai.

Chris

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