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MarekMularczyk
Community Expert
Community Expert
August 28, 2013
Question

Cannot uninstall AIR

  • August 28, 2013
  • 1 reply
  • 4124 views

Hi Guys,

I'm getting the error trying to install Muse CC on Windows.

Using Adobe Cleaner Tool, as in other posts people recommend, doesn't help as Muse doesn't appear on the list of applications to remove (as it fails to install in the first place).

I think I know where the problem may be. I can't uninstall Adobe AIR and nothing works...

Trying to uninstall it through Control Panel doesn't work and neither does using Microsoft's FixIt tool...

Help needed.

Trying to uninstall AIR, I'm getting an error:

This application requires a version of Adobe AIR which cannot be found.

Please download the latest version of the runtime from......

I have the latest version of AIR installed - AIR 3.8 on Windows 7

Any suggestions would be much appreciated

This topic has been closed for replies.

1 reply

Inspiring
August 28, 2013

Just an idea... but if I am you, I would try installing Adobe Air again, in the same folder and path I did before...

Then, after it is done, I would go ahead and uninstall it from the control panel (if I still have the issue with the Muse)

Hope it helps.

MarekMularczyk
Community Expert
Community Expert
August 28, 2013

I did try to install it again and it went well.

After that I tried uninstalling AIR and it's still the same error...

Adobe Community ExpertAdobe Certified Professional
Inspiring
August 28, 2013

Have you tried with the Adobe Cleaner Tool, uninstall the Air? ... maybe you can download (I have never tried it but people say it helps) the CCleaner and run it looking for errors in the registry section... then fix them and run it again, until you get a message saying you have no errors...

After that, try your programs again (muse and Air)