Participant

Question

Cannot uninstall and then reinstall Adobe Air

Forum|Forum|14 years ago
August 24, 2011
2 replies
8820 views

It has been working fine before; the BBC iplayer ask me to reinstall Adobe Air recently.

I have manged to uninstall AA from the program list (but not sure if it is done correctly). When I try to reinstall AA, a message state that 'Adobe Air is already installed on your computer'.

How can I make sure that AA is actually uninstall from my computer.

Thanks,

Gordon

Installation

This topic has been closed for replies.

H

hasbeen43

Participant

I have a similar problem. AdobeAir for me is associated with BBC iPlayer. Recently it told me of an update but then said I needed administrator permission. The computer is my own and I am the administrator. I have tried to uninstall via Control Panel but I cannot do that either without administrator permission. My platform in Windows XP. I have also downloaded a new version of Adobe Air from the website and tried installing that but again it asks for administrator permission. Has anyone any idea how to get around this?

G

GordonChungAuthor

Participant

Try to go to the following site and uninstall Adobe Air. Then reinstall AA after restarting the computer.

http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us

Gordon Chung

Date: Wed, 31 Aug 2011 03:54:53 -0600
From: forums@adobe.com
To: gpschung@hotmail.com
Subject: Cannot uninstall and then reinstall Adobe Air
I have a similar problem. AdobeAir for me is associated with BBC iPlayer. Recently it told me of an update but then said I needed administrator permission. The computer is my own and I am the administrator. I have tried to uninstall via Control Panel but I cannot do that either without administrator permission. My platform in Windows XP. I have also downloaded a new version of Adobe Air from the website and tried installing that but again it asks for administrator permission. Has anyone any idea how to get around this?

>

G

GordonChungAuthor

Participant

My computer in running on Win 7 (32). Just for your information.

chris.campbell

Legend

Hi Gordon,

Microsoft has just released a brand new tool that should help you resolve this problem. Would you mind giving it a try and let us know how it works for you? When running, go through the uninstall process and try to remove Adobe AIR from your system. Once that is gone, download the latest version of AIR again and try to reinstall.

http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us

Thanks,

Chris

G

GordonChungAuthor

Participant

Dear Chris, Thanks, it solved my problem by removing Adobe Air.

Gordon Chung

> Date: Wed, 24 Aug 2011 15:10:11 -0600

From: forums@adobe.com
To: gpschung@hotmail.com
Subject: Cannot uninstall and then reinstall Adobe Air
Hi Gordon,

Microsoft has just released a brand new tool that should help you resolve this problem. Would you mind giving it a try and let us know how it works for you? When running, go through the uninstall process and try to remove Adobe AIR from your system. Once that is gone, download the http://get.adobe.com/air again and try to reinstall.
http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us
Thanks,
Chris

>

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