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Kerm007
Known Participant
April 14, 2011
Question

cannot update adobe help

  • April 14, 2011
  • 2 replies
  • 991 views

each time i try to update the adobe help i cget an error 16800

what can i do to resolve this ?

Thanks

This topic has been closed for replies.

2 replies

M
moon base
Participant
January 28, 2013

Sorry, I couldn't decide whether to start a new topic or not. The Subject is generic enough to cover my problem, so I piggybacked onto the original post.

I'm trying to update Adobe Help (CS6) on OS X. Content downloads, but then the progress bar just runs forever (It's been an hour so far.) as the app "extracts and integrates" the help documents. It's hard to tell what exactly Help is doing, since the progress bar either runs or doesn't...ie., it doesn't actually show progress. Help hasn't hung/frozen, but what, if anything, it's doing is beyond me. If I quit Help, the next time I start it, it shows the same docs "pending integration".

chris.campbell
chris.campbell
Legend
April 14, 2011

I'm sorry you're running into problems updating the Help application. The steps detailed in the following tech support document should resolve your problem:

Adobe Help application doesn't update

Thanks,

Chris

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