Cannot update AIR from 3.5 to 3.7

Question

When trying to update AIR I get this message "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."  Get similar message when I tried1 to uninstall AIR so I could do clean install.  Am running Windows 7 Professional SP1 (64 bit) on Dell Inspiron 580.

chris.campbell · Answer

I'm sorry you're running into installation issues with AIR. Microsoft has a utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

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